An Assistant General Manager manages all aspects of a business. May be responsible for managing a small business, or managing one division or department of a larger business. Oversees administration, finance, communication and marketing as well as operations for a company. Reports to business owners, executive management or a board of directors.
) Courtyard Wilmington/Wrightsville Beach Wilmington, NC Job Details Full-time $55,000 - $60,000 a year 2 hours ago Benefits Health insurance Dental insurance 401(k) Paid time off Parental leave Vision insurance 401(k) matching Employee discount Life insurance Qualifications Operational analysis Microsoft Excel Interpersonal skills Shift management First Aid Certification Hospitality industry experience Full Job Description Must have AGM experience in a hotel. Job Summary We are seeking an energetic and dedicated Assistant General Manager to join our dynamic team, with a focus on weekend and evening operations. This pivotal role requires a proactive leader who thrives in a fast-paced environment, ensuring seamless venue management, exceptional guest experiences, and efficient team supervision. The ideal candidate will possess strong operational expertise, excellent communication skills, and a passion for hospitality and event management. If you are ready to take on a managerial role that combines leadership with hands-on involvement during peak hours, this opportunity is perfect for you! Responsibilities Oversee daily venue operations during weekends and evening shifts, ensuring all activities run smoothly and efficiently Lead, motivate, and supervise staff to deliver outstanding customer service and uphold high standards of guest satisfaction Manage event planning and execution, coordinating logistics, staffing, and technical requirements for various functions Supervise shift activities including cash handling, guest services, and operational tasks to maintain safety and quality standards Collaborate with management to develop budgets, monitor expenses, and optimize resource allocation for events and daily operations Ensure compliance with health and safety regulations by implementing first aid protocols and maintaining a secure environment Prepare detailed reports on operational performance, guest feedback, staffing needs, and event outcomes to inform strategic decisions Skills Proven experience in (personal experience) or similar roles within hospitality or event venues Strong leadership abilities with demonstrated staff supervision and team management skills Expertise in event management, including planning, coordination, and execution of large or small-scale events Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) for report writing and data analysis Excellent managerial communication skills to effectively liaise with staff, guests, vendors, and senior management Exceptional customer service skills with a focus on creating memorable guest experiences Experience in shift management, operational oversight, budgeting, and cash handling procedures Knowledge of hospitality industry standards along with resort or venue experience preferred Technical proficiency related to venue operations including sound systems or audiovisual equipment is advantageous First aid certification along with CPR training to ensure safety preparedness during all shifts Ability to make quick managerial decisions under pressure while maintaining professionalism Join us as an Assistant General Manager where your leadership will inspire teams, elevate guest experiences, and drive operational excellence during our busiest hours!
Pay:
$55,000.00 - $60,000.00 per year
Benefits:
401(k) 401(k) matching Dental insurance Employee discount Health insurance Life insurance Paid time off Parental leave Vision insurance
