Job Overview We are seeking an energetic and strategic-minded General Manager to lead our Swim School operations. This pivotal role involves overseeing all aspects of the swim school, from business development and operational management to team leadership and customer service excellence. The ideal candidate will drive growth, ensure exceptional safety standards, and foster a positive environment for both staff and clients. As a key member of the leadership team, you will implement innovative strategies to maximize profitability while maintaining high-quality swim instruction and customer satisfaction. Responsibilities Lead the overall management of the swim school, including daily operations, staff supervision, and customer engagement. Develop and execute strategic plans to grow business revenue, improve operational efficiency, and enhance customer experience. Manage profit and loss statements, analyze financial data using Excel and other tools to identify opportunities for cost savings and revenue growth. Oversee team management initiatives such as hiring, training, coaching, and developing staff to ensure high performance and professional growth. Implement process improvements and lean management techniques to streamline operations and elevate service quality. Drive business development efforts through marketing initiatives, community outreach, and sales strategies to attract new clients and retain existing ones. Maintain compliance with safety regulations, oversee risk management procedures, and ensure a safe environment for all participants. Utilize data-driven decision making for operational adjustments, program offerings, and resource allocation. Foster a culture of leadership, teamwork, accountability, and continuous improvement across all levels of staff. Requirements Proven experience in management roles within service-oriented or recreational facilities; previous experience in swim school or aquatic program management is highly desirable. Strong understanding of profit & loss analysis, financial management, and Excel data analysis techniques. Demonstrated ability in project management, strategic planning, and business development with a focus on operational excellence. Excellent team management skills with experience in supervising diverse teams; capable of motivating staff towards shared goals. Exceptional managerial communication skills to effectively lead teams and engage with customers at all levels. Knowledge of customer service best practices combined with a passion for delivering outstanding client experiences. Ability to analyze data for informed decision making; familiar with process improvement methodologies such as lean management. Leadership qualities that inspire confidence, foster innovation, and promote a positive work environment. Strong organizational skills with the ability to handle multiple priorities efficiently in a fast-paced setting. Join us as we create a vibrant community focused on safety, skill-building, and fun! This role offers an exciting opportunity for driven professionals eager to make a lasting impact through strategic leadership in a dynamic environment dedicated to excellence in aquatic education.

Pay:

$58,000.00 - $65,000.00 per year

Benefits:

401(k) Dental insurance Employee discount Health insurance Life insurance Paid time off

Work Location:

In person