General Manager Holiday Inn Express Knoxville Downtown Knoxville, TN Job Details Full-time 17 hours ago Benefits Paid holidays Disability insurance Health insurance Dental insurance 401(k) Vision insurance Employee discount Life insurance Qualifications Performance reviews Hotel cost control Preparation of internal financial performance reports Accounts receivable management Hospitality industry recruitment experience Team leadership Hotel strategy implementation Coaching Staff scheduling Hotel quality control Operations coordination planning Bachelor's degree in business Compliance audits & assessments Workplace dispute resolution Performance Reporting Team scheduling Managing hospitality teams Hotel quality assurance Mid-level Credit card payment processing Disciplinary action management Invoice payment processing Employee data management Compliance management Bachelor's degree Hospitality Management Employee relations management Overseeing payroll Revenue target achievement Profit & Loss statement Full Job Description Kana Hotel Group's mission is to be one of the most admired and service quality driven hotel companies in the industry. We will accomplish our goal by creating an atmosphere of friendly employee behavior and delivering the highest quality service and value to our guests. From our Team Members to our General Managers and Regional Support team, we seek people who have a passion for the hospitality business and want to grow with us. Most of our existing leadership team members have been promoted from within the company. As a member of our team, you will be expected to contribute your talents and energies to improve the environment and quality of the company, as well as the company's services. In return you will be given opportunities to grow and advance in your career. Kana Hotel Group is proud to offer the following benefits: Medical Vision Dental 401K Immediate Pay- earned wage access! Vacation time Sick time Holiday pay Bonus opportunities Brand-specific employee discounts Long term/short term disability Life insurance Primary Responsibilities Supports revenue and cost objectives by revenue generation and cost control using all applicable marketing and planning tools that maximize return to the hotel Driving employee engagement by serving as a working leader to all team members Monitors and Controls labor, scheduling (once a week), and inventory (at least every 2 weeks) Participate in P&L review Aims to meet or exceed budgeted Gross Operating Profit Conflict resolution for guest services and internal team members Enforces and Evaluates cash and credit card procedures by company and brand standards Collaborate with Corporate on all accounting including accounts payable and receivable Management of payroll submission, approval, and all employee maintenance files Provides leadership and support to all department managers Collaborates with ownership and management to strategize operational procedures and company goals Conduct regular meetings with department managers and team members for updates and training Conduct employee meetings such as interviews, performance evaluations, disciplinary action, and terminations Conducts regular audits in brand and company systems to ensure compliance with all policies and procedures for renting rooms Various reporting requirements for P&L, guest service, personnel administration Overseeing and managing all departments and working with each department on a daily basis by coaching employees and identifying areas of improvement Determining staff hiring needs, recruitment, and collaborating with department managers Ensuring satisfactory scores with brand by preparing for audits, evaluating results, and driving overall improvements Other duties as assigned Education/Experience 1-3 years of Hospitality experience required Previous management experience Must be certified by hotel brand as required Bachelor's Degree in Hospitality or Business preferred Ability to plan and organize the activities of others Ability to express ideas clearly using effective word choice, grammar & tone both in written and oral communications Knowledge of local geographic area knowledge, area businesses & services, major highway/street information, and community events & attractions Ability and flexibility to work various shifts including nights, weekends, and holidays Our company provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.