Job Description Insight Global is seeking a VP, Customer Support Transformation to join a fitness solutions company and lead the strategic evolution of its global Customer Support organization. This individual will be responsible for defining and executing a multi-year transformation roadmap focused on leveraging AI, automation, operational excellence, and scalable processes to improve customer experience and business performance. Working closely with executive leadership, the VP will identify opportunities to modernize support delivery through initiatives such as agent assist tools, self-service capabilities, workflow automation, chatbots, and knowledge management solutions. This is not a technical AI or engineering role, but rather a strategic leadership position for someone who understands how to apply AI and emerging technologies to transform customer support operating models. The VP will partner closely with Customer Support, Product, Engineering, Data, and Executive Leadership teams to drive enterprise-wide change and ensure transformation initiatives align with business objectives. They will serve as a trusted advisor to senior leadership, helping shape the future direction of the organization while overseeing a growing team focused on support systems, conversational AI, and analytics. We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.

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https://insightglobal.com/workforce-privacy-policy/. Skills and Requirements

• Executive leadership experience across Customer Support/Operations
• Proven operational transformation and strategy execution
• AI and automation expertise within customer service
• Strong process improvement and global team leadership
• Influential cross-functional partner to executive leadership
• Strategic, hands-on leader and trusted advisor to senior executives
• Contact center or call center leadership experience
• SaaS or technology company background
• Experience with global support organizations