A General Manager manages all aspects of a business. May be responsible for managing a small business, or managing one division or department of a larger business. Oversees administration, finance, communication and marketing as well as operations for a company. Reports to business owners, executive management or a board of directors.
Killeen, TX Job Details Full-time $50,000 - $75,000 a year 1 day ago Benefits Paid training Paid time off Flexible schedule Qualifications Casino experience Team development Hiring Technical Proficiency Marketing Senior leadership Full Job Description Overview JKM Entertainment LLC is seeking a dynamic and experienced General Manager (GM) to oversee and lead daily operations within our Sweepstakes Game Room environment. The ideal candidate is a strong, hands-on leader with proven experience in gaming, hospitality, or entertainment operations and a passion for delivering a safe, compliant, and exceptional guest experience. This role is responsible for managing all aspects of game room operations, including staff leadership, customer service excellence, regulatory compliance, cash controls, and facility oversight. The General Manager will ensure operational efficiency in a fast-paced, customer-focused setting while upholding company standards, sweepstakes regulations, and brand integrity. Prior senior-level leadership experience is highly valued. Retired military leaders (E-8 First Sergeant or E-9 Command Sergeant Major) or individuals with comparable executive leadership backgrounds are strongly encouraged to apply , as the role requires discipline, accountability, team development, and operational oversight. The General Manager will play a critical role in driving revenue, developing team members, maintaining a secure and welcoming atmosphere, and implementing best practices across customer engagement, floor operations, and risk management to ensure the continued success and growth of JKM Entertainment LLC. Responsibilities Lead and supervise all sweepstakes game room operations, including floor operations, customer engagement, staff supervision, and facility management. Oversee hiring, onboarding, training, development, and performance evaluations to ensure staff consistently deliver high-quality customer service and maintain operational standards. Ensure full compliance with sweepstakes laws, internal policies, security protocols, and company procedures to protect the business and its customers. Manage cash handling operations, including cash drawers, payouts, vault procedures, daily deposits, and end-of-day financial reconciliation. Oversee inventory control related to promotional materials, kiosks, terminals, accessories, and operational supplies, ensuring optimal stock levels. Utilize POS, kiosk management, and sweepstakes software systems to monitor activity, track revenue, and generate operational reports. Coordinate shift scheduling and coverage to ensure seamless transitions, adequate staffing levels, and smooth operations during peak business hours. Implement ongoing training and development programs focused on customer service excellence, compliance awareness, loss prevention, and operational efficiency. Monitor budgets, control operating expenses, and optimize resource utilization to maximize profitability while maintaining compliance and service standards. Maintain a safe, secure, and welcoming environment by enforcing policies related to customer conduct, security procedures, and facility cleanliness. Address customer questions, concerns, or disputes professionally and promptly to ensure positive guest experiences and brand loyalty. Lead initiatives for continuous improvement in customer engagement, operational processes, and overall game room performance. Collaborate with ownership and executive leadership on strategic planning, promotions, marketing initiatives, and community engagement efforts. Skills & Qualifications Proven experience in management within sweepstakes gaming, entertainment venues, hospitality, retail, or cash-intensive environments. Strong leadership skills with the ability to supervise, motivate, and develop teams in a fast-paced, customer-focused setting. Demonstrated experience with cash handling, financial reconciliation, loss prevention, and internal controls. Familiarity with POS systems, kiosk platforms, or gaming management software; strong technical aptitude required. Excellent staff management skills, including recruiting, interviewing, training, coaching, and performance management. Ability to oversee front-of-house operations while maintaining compliance, security, and customer satisfaction. Strong operational knowledge including shift management, scheduling, inventory control, budgeting, and reporting. Exceptional customer service skills with the ability to de-escalate issues and maintain a professional atmosphere. Experience developing and implementing training & development programs to improve staff performance and retention. Prior military leadership experience (E-8 First Sergeant, E-9 Command Sergeant Major) or comparable senior leadership experience is highly preferred . Experience in gaming rooms, arcades, casinos, bars, or similar entertainment environments is a plus.
