Business Control Manager:

Regulatory Adherence Charlotte, North Carolina;Chicago, Illinois; Plano, Texas

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• To proceed with your application, you must be at least 18 years of age.
• Acknowledge (https://ghr.wd1.myworkdayjobs.com/Lateral-US/job/Charlotte/Business-Control-Manager--Regulatory-Adherence\_26029871-2)
• Bank of America employees are required to meet all
• posting eligibility requirements
• prior to applying for any new position.
• Acknowledge (https://ghr.wd1.myworkdayjobs.com/Lateral-US/job/Charlotte/Business-Control-Manager--Regulatory-Adherence\_26029871-2)
• Job Description:
• At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection.

We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. Being a Great Place to Work and providing a culture of caring is core to how we drive Responsible Growth. We are intentional about fostering an inclusive workplace where every teammate has the opportunity to succeed, build a career and contribute to our shared success. This includes attracting and developing exceptional talent, recognizing and rewarding performance, and supporting our teammates' physical, emotional, and financial wellness through affordable, competitive and flexible benefits. We value the unique perspectives individuals bring from all backgrounds and career paths - whether shaped by military service, community college education, or a wide range of work and life experiences. These journeys foster resilience, leadership and innovation, strengthening our workforce and positively impact the communities we serve. Bank of America is committed to an in-office culture that supports collaboration, engagement, and career development. Our approach includes clear in-office expectations, while providing an appropriate level of flexibility based on role-specific responsibilities and business needs. At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

• Job Description:
• This job is responsible for leading and executing on internal control discipline and operational excellence within a Line of Business (LOB) or Enterprise Control Function (ECF).

Key responsibilities include executing LOB or ECF processes and tools to drive adherence to enterprise-wide standards. Job expectations include supporting the implementation of quality assurance and quality control processes within the LOB or ECF through ongoing monitoring and testing of controls, identifying issues and control improvements for remediation, and building out actions plans and milestones.

• LOB Job Description:
• The Global Treasury & Merchant Operations (GTMO) Risk and Business Control Team is seeking an experienced, strategic and detail-oriented Business Control Manager to strengthen its risk management governance, accountability, routines, and strategy.

The associate for this position would be expected to leverage in-depth subject matter knowledge and a global mindset to lead complex policy and laws, rules and regulations (LRR) oversight and monitoring efforts. The associate will proactively monitor policy and LRR changes, determine applicability and impact, partner with FLU and Change Management teams to operationalize the updated requirements, ensure appropriate reporting mechanisms are in place, and establish robust routines. This role is critical in maintaining high-quality standards and driving consistent execution globally. The ideal candidate will be a strong communicator, proactive problem solver, and experienced in managing complex regulatory interactions.

• Responsibilities:
• + Leads the assessment of the design and effectiveness of the risk and control environment to support Client Operational Services and ensure adherence to enterprise-wide standards + Performs monitoring and testing of controls, identifying issues and control improvements for remediation + Leads the implementation of optimized controls and enhanced Quality Assurance (QA) practices to support business continuity efforts + Manages the performance and productivity of team members that conduct quality inspection reviews + Ensures timely execution of QA activities including control execution, case management, and results reporting + Manages and reviews all operations front line unit responses for regulatory exams, internal audits, and other monitoring and inspection reviews + Ensures accuracy of data and that relevant information is captured for inspection metrics to support governance for dashboard reporting •

LOB Job Responsibilities:

• Regulatory Applicability & Impact:
• + Lead and manage end-to-end policy and regulation oversight, including understanding requirements and scope, determining applicability, impact assessment on business processes, change remediation, ongoing adherence, evidence collection, assessing control design and effectiveness, and performing documentation review.
• Quality Assurance & Challenge:
• + Perform review and challenge of impact assessment responses to ensure accuracy, completeness, timeliness, consistency, and appropriate interpretation and application of requirements.
• Global Strategy Support:
• + Partner with global stakeholders to support cross-regional initiatives, ensuring consistency. Develop sustainable applicability and impact documentation with clear justifications and clear process alignments.
• Leadership & Development:
• + Mentor and provide guidance to less experienced associates, fostering a culture of accountability, continuous improvement, and professional growth.
• Operating Routines:
• + Establish and maintain robust operating routines to ensure timely execution, stakeholder management, collaboration, and escalation. Prepare timely and comprehensive reporting of regulatory adherence activities to Business Control Management and FLU Executives.
• Stakeholder Management:
• + Serve as a key liaison between business units, control partners, and other stakeholders by communicating with impact and influence. Support ad-hoc inquiries and research requests. Ensure prompt escalation of 'at risk' activities.
• Required Qualifications:
• + Minimum of 7 years' experience in an Audit, Risk, Compliance, Business Control or Treasury Operations environment; Preferred minimum 3 years in Risk and Control supporting policy and regulatory activities.

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+ Strong understanding of risk management principles and regulatory expectations

+ Proven experience in project management, risk management, or control functions within financial services or operations

+ Excellent communication skills (verbal and written) with demonstrated ability to communicate effectively at executive levels

+ Strong analytical and problem-solving skills to identify trends and risks as well as define alternative mitigation strategies

+ Ability to form strong relationships and leverage conflict resolution strategies to gain agreement on risk improvement plans

+ Ability to lead a cross-functional or matrixed team to implement risk mitigation strategies

• Skills:
• + Controls Management + Oral Communications + Risk Management + Stakeholder Management + Strategy Planning and Development + Continuous Improvement + Drives Engagement + Influence + Strategic Thinking + Talent Development + Data and Trend Analysis + Decision Making + Monitoring, Surveillance, and Testing + Problem Solving + Quality Assurance
• Shift:
• 1st shift (United States of America)
• Hours Per Week:
• 40 Bank of America and its affiliates consider for employment and hire qualified candidates without regard to race, religious creed, religion, color, sex, sexual orientation, genetic information, gender, gender identity, gender expression, age, national origin, ancestry, citizenship, protected veteran or disability status or any factor prohibited by law, and as such affirms in policy and practice to support and promote the concept of equal employment opportunity, in accordance with all applicable federal, state, provincial and municipal laws.

The company also prohibits discrimination on other bases such as medical condition, marital status or any other factor that is irrelevant to the performance of our teammates. View your "Know your Rights (https://www.eeoc.gov/sites/default/files/2023-06/22-088\_EEOC\_KnowYourRights6.12.pdf) " poster. View the LA County Fair Chance Ordinance (https://dcba.lacounty.gov/wp-content/uploads/2024/08/FCOE-Official-Notice-Eng-Final-8.30.2024.pdf) . Bank of America aims to create a workplace free from the dangers and resulting consequences of illegal and illicit drug use and alcohol abuse. Our Drug-Free Workplace and Alcohol Policy ("Policy") establishes requirements to prevent the presence or use of illegal or illicit drugs or unauthorized alcohol on Bank of America premises and to provide a safe work environment. Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations. Should you be offered a role with Bank of America, your hiring manager will provide you with information on the in-office expectations associated with your role. These expectations are subject to change at any time and at the sole discretion of the Company. To the extent you have a disability or sincerely held religious belief for which you believe you need a reasonable accommodation from this requirement, you must seek an accommodation through the Bank's required accommodation request process before your first day of work. This communication provides information about certain Bank of America benefits. Receipt of this document does not automatically entitle you to benefits offered by Bank of America. Every effort has been made to ensure the accuracy of this communication. However, if there are discrepancies between this communication and the official plan documents, the plan documents will always govern. Bank of America retains the discretion to interpret the terms or language used in any of its communications according to the provisions contained in the plan documents. Bank of America also reserves the right to amend or terminate any benefit plan in its sole discretion at any time for any reason. Investment products offered through MLPF&S and insurance and annuity products offered through

MLLA:

• Are Not FDIC Insured
• Are Not Bank Guaranteed
• May Lose Value
• Are Not Deposits
• Are Not Insured by Any Federal Government Agency
• Are not a condition to Any Banking Service or Activity
• Merrill Lynch, Pierce, Fenner & Smith Incorporated (also referred to as "MLPF&S" or "Merrill") makes available certain investment products sponsored, managed, distributed or provided by companies that are affiliates of Bank of America Corporation ("BofA Corp."). MLPF&S is a registered broker-dealer, registered investment adviser,
• Member SIPC
• and a wholly owned subsidiary of BofA Corp.

Insurance and annuity products are offered through Merrill Lynch Life Agency Inc., a licensed insurance agency and wholly owned subsidiary of Bank of America Corporation. Trust, fiduciary and investment management services are provided by Bank of America, N.A., Member FDIC and wholly owned subsidiary of Bank of America Corporation ("BofA Corp."). Bank of America Private Bank is a division of Bank of America, N.A. Banking products are provided by Bank of America, N.A. and affiliated banks, Members FDIC and wholly owned subsidiaries of Bank of America Corporation. © 2026 Bank of America Corporation. All rights reserved.