An Assistant General Manager manages all aspects of a business. May be responsible for managing a small business, or managing one division or department of a larger business. Oversees administration, finance, communication and marketing as well as operations for a company. Reports to business owners, executive management or a board of directors.
!! Hotel Key PMS System is a plus!! We are seeking a highly motivated and service-oriented Assistant General Manager to help lead daily hotel operations at Holiday Inn Express Williamsburg and ensure an exceptional guest experience. The AGM will support the General Manager in overseeing front desk, housekeeping, breakfast service, maintenance, and guest satisfaction while maintaining brand standards and hotel profitability. •IHG experience Preferred!! Hotel Key PMS and Opera Experience!!!
Key Responsibilities:
Operational Leadership:
Assist in managing daily operations of the hotel to ensure consistent quality, cleanliness, and service in all departments.
Guest Services:
Monitor guest feedback and respond promptly to concerns to ensure a superior guest experience. Support front desk staff in delivering exceptional hospitality.
Team Supervision:
Coach, develop, and motivate team members. Help manage scheduling, training, and performance evaluations across departments.
Financial Management:
Assist in managing budgets, controlling expenses, reviewing daily reports, and maximizing revenue opportunities.
Compliance and Standards:
Ensure adherence to IHG brand standards, company policies, health and safety regulations, and local, state, and federal laws.
Problem Resolution:
Act as the point person in the absence of the General Manager, handling emergencies, escalated guest issues, and operational challenges.
Brand and Culture:
Foster a positive team environment rooted in respect, accountability, and the Holiday Inn Express commitment to "Smart Stay" service.
Qualifications:
5+ years of experience in hotel operations, preferably within a branded hotel Prior supervisory or assistant management experience required Strong leadership and interpersonal communication skills Detail-oriented with excellent problem-solving abilities Knowledge of hotel PMS systems (e.g., Opera, Hotel Key , IHG Concerto ,IHG Training and standards preferred) Ability to work flexible hours, including weekends and holidays High school diploma or equivalent
Benefits:
Competitive Pay Employee discounts through IHG Professional development opportunities Supportive team environment Ready to lead with heart and hustle?
