Ice Arena General Manager Nelson's Towing, Autobody, and Repair Spokane, WA Job Details Full-time $68,000 - $90,000 a year 1 day ago Benefits Health insurance Dental insurance 401(k) Paid time off Qualifications Customer communication Teamwork Research Bachelor's degree Attention to detail Organizational skills Refrigeration Business Administration Full Job Description

POSITION TITLE

Ice Arena General Manager

REPORTS TO

Eagles Ice Arena Board of Governors

SALARY RANGE

Based on education and experience

JOB DURATION

Fulltime Position:

At-Will Employment

WORK WEEK

Monday through Friday, 8:00 AM to 5:00 PM, 1-hour meal break. Requires flexible schedule for business requirements.

POSITION SUMMARY

Responsible for the overall operation of the Eagles Ice Arena. Responsibilities include, but are not limited to, overseeing all ice-making operations, supervision of all full- and part-time staff, revenue generation, budget control, scheduling ice time, maintenance and general daily upkeep of the arena.

AREAS OF RESPONSIBILITY

Provide excellent customer service to Arena users. Work directly with arena staff, encouraging collaborative efforts to consistently evolve and improve programming efforts. Establish and maintain strong communication ties with renters, potential renters, staff, suppliers and local associations. Hire, train, supervise, evaluate, and schedule arena staff. Establish and maintain standards of operation, including written policies and procedures for daily operation. Ensure overall safety standards for employees and users of the arena. Develop an annual budget and maintain accounting records as required, including revenue and expenses, payroll, inventory, facility use, and cash control. Develop and maintain long-range facility use planning. Coordinate schedules between major user groups, and negotiate leases and contract agreements. Develop and execute a marketing plan for ice rental sales, advertising sales, programs, and special events opportunities. This includes soliciting advertisements and maintaining website and social media sites. Develop user policies and enforcement for programs, leagues, participants, facility, and spectators. Oversee special events such as during ice shows, junior, college, and high school hockey games, tournaments, and public skating. As needed, provide event management staff for user groups, including site manager, public address announcer, scorekeeper, goal judges, ticket sales, concession stand personnel, etc. Research facility energy efficiency and clean technology trends. Work with arena staff to develop and maintain a quality maintenance and custodial schedule, and forecast long-term maintenance and capital projects. Maintain an arena and exterior grounds that are clean and aesthetically appealing. Oversee the management of the concession stand. Prepare informational quarterly reports to the Eagles Ice Arena Board. On-call for Arena emergencies. Perform other duties as assigned. Applicants must be available to work between the hours of 8:00 AM- 5::00 PM (hours may vary and will be on-call for emergencies). Must be available some evenings, weekends, and holidays.

QUALIFICATIONS & SKILLS 2

years of consecutive related ice rink refrigeration systems experience Excellent verbal and written communication skills Critical thinking skills and the ability to problem-solve. Excellent accuracy, Attention to detail, and customer service Ability to work independently and be flexible in meeting the needs of the facility Strong organizational skills: ability to establish and manage multiple priorities without losing focus Knowledge of building maintenance and vendor management. Basic understanding of building mechanical systems, including refrigeration.

PHYSICAL REQUIREMENTS

Some lifting and carrying of objects up to 100 lbs. The majority of the day is spent standing, walking, and sitting. Working conditions include exposure to cold and ambient temperatures. Climbing stairs, ladders, and other objects is often required, along with the need to bend, reach, and kneel

PREFERRED EDUCATION AND EXPERIENCE 3-5

years of work experience, marketing and managerial leadership 4-year

Business Administration Degree Pay:

$68,000.00 - $90,000.00 per year

Benefits:

401(k) Dental insurance Health insurance Paid time off

Work Location:

In person