Success Coach Manager

Company Description:

SUNY Schenectady County Community College (SUNY Schenectady) is one of the State University of New York's finest two-year colleges located in upstate New York's vibrant and growing Capital Region, with easy access to Boston, NYC, the Adirondack and Catskill Mountains, Montreal and scenic Hudson Valley, all of which are just a few hours away. SUNY Schenectady is a premier college that provides quality, comprehensive education for transfer, career, training, and workforce development in a student-centered environment, serving students from a wide range of backgrounds. The College offers more than 50 transfer and career programs in science, aviation, culinary, music, and liberal arts, and serves more than 5,000 students. We take pride in being an urban campus with a small town feel.

Job Description:

SUNY Schenectady County Community College seeks a full-time Student Success Manager to join their team. The SUNY Schenectady Office of College and High School Partnerships overseas a large New York State grant that supports the Early College High School (ECHS) program. At SUNY Schenectady, this program is modeled after existing early college high schools and is in partnership with the Schenectady City School District (SCSD). ECHS is focused on providing a college-level academic experiences to high school students and primarily overseas students on Smart Scholars, Smart Transfer, and Smart Tech/PTech pathways. These students earn credit towards an Associated Degree from SUNY Schenectady while in high school. Reporting to the Director of College and High School Partnerships the Student Success Manager is a full-time position, responsible for the management and leadership of the Student Success Staff and Outreach to all current and potential Early College students, both at Schenectady High School sites and SUNY Schenectady. The Student Success Manager is responsible for promoting a positive and successful learning experience for students in an effort to increase student retention, success, and completion. This position is a 12-month, grant-funded position and is subject to renewal based upon performance evaluation and continued availability of grant funding

Supervisory Responsibilities:

The incumbent has supervisory responsibility for the Early College Success Coaches.

Responsibilities:

Supervises the scheduling of staff and volunteers for appropriate coverage during hours of operations at multiple sites, along with student and recruitment events, which may include evening and weekend hours. Monitors students' schedules, course selection, credits, grades, and attendance. Oversees Early College Social Media and Program Newsletters. Oversee the Early College Recruitment processes in close collaboration with the Project Director, Success Coaches, and District staff. Collaborate with Schenectady City School District Staff and College Staff to identify and develop intervention strategies for student success and ensure communication with Early College students. Oversee a caseload of Early College students which includes working with students and communities from a broad range of backgrounds and life experiences to build relationships that contribute to engagement, retention, and successful completion of grant objectives. Participate in College and District Open House Events to educate attendees about the Early College programming, events, and offered student supports. Maintains data on students who use the services and programming provided. Occasional evening and weekend hours required (e.g., Field Trips, Volunteering, Orientation, etc.).

Requirements:

Minimum Qualifications:

Bachelor's Degree At least two years' experience working with students in a support role in higher education or an 6-12 grade educational setting One year of leadership or supervisory experience Skilled at connecting and building rapport with high school aged students Demonstrated effectiveness in both verbal and written communication, with strong organizational skills and experience engaging individuals and groups through various platforms, including websites, brochures, and student messaging systems Must have flexibility and reliable transportation to travel between multiple site locations Ability to accurately track data and identify opportunities for process improvement Ability to work autonomously Must be able to work some evenings and weekends as needed

Preferred Qualifications:

Master's Degree At least two years' experience in higher education Direct supervisor/management experience of a staff of 3-5 individuals

Special Information:

VISA sponsorship is not available for this position Offers of employment will be conditional based on the successful completion of a background check and verification of official college transcripts.

Additional Information:

Salary:

$55,000

Comprehensive Benefits Package:

As a full-time team member, you will have access to a competitive benefits package designed to support your health, financial security, professional growth, and work-life balance: Comprehensive Health Coverage - Medical, dental, and vision plans to ensure the well-being of you and your family. Flexible Retirement Plans - Options to select the retirement system that best aligns with your goals, plus access to a deferred compensation plan to enhance your long-term savings. Professional Growth & Development - Opportunities for continuous learning and career advancement through a variety of professional development programs. Family-Friendly Support - Access to on-site childcare providers (subject to availability) to help ease the demands of balancing work and family life. Wellness Initiatives - Discounted YMCA memberships and participation in wellness events to promote physical and mental health. Additional Employee Perks - A range of exclusive discounts and benefits designed to enrich both your personal and professional life.

Application Instructions:

Applications Due By:

Applications accepted until position is filled. If you need a disability-related accommodation to apply to this position, please contact the Human Resources Office at (518) 381-1218 or humanresources@sunysccc.edu . Applicants must submit the following documents to be considered for this position: Cover letter

Resume Completed SUNY Schenectady Employment Application References:

Please provide three professional references which include name, title, and contact information

CAMPUS SAFETY REPORT

The Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act, or Clery Act, mandates that all Title IV institutions, without exception, prepare, publish and distribute an Annual Security Report. This report consists of two basic parts: disclosure of the College's crime statistics for the past three years; and the availability regarding the College's current campus security policies. SUNY Schenectady County Community College's Annual Security Report is available here . SUNY Schenectady is an Equal Opportunity Employer. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United Stated and to complete the required employment eligibility verification form upon hire. Apply Online