Title:

Financial Analyst -

Customer Service Associate & Vendor Management Inventory Specialist Salary Range:

$61,984 - $74,984

Annually Status:

Exempt Location:

Salinas, CA Reports to: Customer Service Manager

GENERAL DISCRIPTION / PRIMARY PURPOSE

Under the direct supervision of the Customer Service Manager and in coordination with the VMI Lead, this position is responsible for managing service relationships with assigned organicgirl customers while supporting vendor-managed inventory activities. Following established standard operating procedures, the role ensures accurate order processing, proactive customer communication, and effective inventory replenishment to help maintain service levels, support customer expectations, and optimize product availability.

MAJOR RESPONSIBILITIES AND TASKS / DUTIES OF THE POSITION

Customer Service Associate:

Build and maintain professional, trusting relationships with assigned organicgirl customers through timely, accurate, and service-focused communication.\nReceive, review, and process customer orders submitted by phone, email, EDI, or customer portal.\nAccurately enter customer orders into Microsoft Dynamics Business Central, ensuring order details, pricing, ship dates, and delivery requirements are complete and correct.\nEnter and maintain customer ad plans, ensuring all required internal approvals, pricing details, and supporting documentation are completed before execution.\nExecute daily prorates, freshness allocations, order adjustments, and order release procedures in accordance with established SOPs for all organicgirl locations.\nProvide proactive communication to assigned customers regarding late orders, product shortages, raw supply updates, substitutions, allocation decisions, and other service-related matters.\nMaintain accurate and organized customer files, including updated pricing, ad entry forms, account instructions, and other customer-specific documentation.\nResearch and resolve customer issues by coordinating with appropriate internal teams, following established internal processes, and communicating status updates through resolution.\nSupport customer payment processes, including researching deductions, resolving invoice discrepancies, and coordinating with Finance or other internal departments as needed.\nParticipate in regular weekend coverage rotation to support customer needs and maintain business continuity. 2.

VMI Specialist:

Analyze customer inventory, sales, forecast, and shipment data to support replenishment decisions and identify service or supply risks.\nCreate, adjust, and monitor replenishment orders as needed to maintain appropriate inventory flow for assigned customer distribution centers.\nDevelop, manage, and maintain Excel workbooks using advanced formulas, cross-sheet references, linked files, and multiple worksheets to ensure data accuracy and operational efficiency.\nPartner with the VMI Lead, Customer Service, Sales, Planning, Operations, and customer contacts to support fill rate expectations, inventory targets, and customer service objectives.\nMonitor customer distribution center inventory levels and replenishment activity to help reduce out-of-stocks, minimize excess inventory, and support product freshness.\nCommunicate replenishment recommendations, supply constraints, and inventory concerns to internal and external stakeholders in a timely and professional manner.\nBuild and foster collaborative relationships with customer and internal supply chain partners to support effective issue resolution and continuous improvement.\nSupport customer fill rate expectations by managing replenishment activity, inventory availability, and order execution at the distribution center level.

JOB SPECIFIC COMPETENCIES

Interpersonal skills commensurate with a customer focused service organization.\nCollaboration abilities, teamwork and inter-departmental communication skills are critical to the success of this position.\nIntermediate level computer skills in Outlook and Word, with a strong emphasis in Excel\nLiterate in English. Biliterate in English and Spanish preferred.\nWrites reports, business correspondence, and other customer communication.\nEffectively and professionally presents, operational related information and responds to questions from managers, employees, and customers.\nAbility to define problems, collect data, establish facts, and draw valid conclusions.\nSolves practical problems and deals with a variety of concrete variables in situations where only limited standardization exists.\nInterprets a variety of instructions furnished in written, oral, or schedule form.\nExercises latitude and discretion when analyzing customer order issues and determining what order changes to make.\nApplies concepts of basic algebra

PHYSICAL DEMANDS

While performing the duties of this job, the employee is regularly required to sit and talk or hear.\nThe employee frequently is required to stand; use hands to finger, handle, or feel; and reach with hands and arms.\nThe employee is occasionally required to walk and stoop, kneel, crouch, or crawl.\nThe employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision, distance vision, and ability to adjust focus. Heavy use of computers, computer screens, phones, faxes, etc. are required.

WORK HOUR & TRAVEL REQUIREMENTS

Mon-Fri; some weekends

EDUCATION AND EXPERIENCE

H.S diploma or equivalent and a minimum of 2 years related customer service work. Applicants have rights under

Federal Employment Laws:

Family and Medical Leave Act (FMLA) English https://www.dol.gov/whd/regs/compliance/posters/fmlaen.pdf Family and Medical Leave Act (FMLA) Spanish https://www.dol.gov/sites/dolgov/files/WHD/legacy/files/fmlasp.pdf Equal Employment Opportunity Commission (EEOC) https://www.dol.gov/ofccp/regs/compliance/posters/ofccpost.htm Employee Polygraph Protection Act (EPPA) English https://www.dol.gov/whd/regs/compliance/posters/eppac.pdf Employee Polygraph Protection Act (EPPA) Spanish https://www.dol.gov/sites/dolgov/files/WHD/legacy/files/eppaspan.pdf Uniformed Services Employment and Reemployment Rights Act (USERRA) https://www.dol.gov/sites/dolgov/files/VETS/legacy/files/USERRA_Private.pdf

Department:

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Customer Service Associate & Vender Management Inventory Specialist