An Inventory or Supply Specialist specializes in tracking and managing inventory and supplies to improve production or distribution at a company or organization. Manages purchase orders, or distribution of materials between different centers of a large company.
Quantam Solutions provides IT solutions and consulting for various clients. We offer competitive hourly wages, health benefits, paid time off, and a 401(k) plan.
Overview:
Our client is actively seeking a technical Business Analyst. This position will be part of the Service Request Desk who supports various items such as technical inquiries, onboarding and offboarding end-users, and liaising with the technology department. The primary responsibility for this position will be inventory asset management for cell phone requests, but the position will also be responsible for standard Service Request duties as well. This is a telecommuting position but will regularly require time in office to handle cell phone returns. Responsibilities Manage cell phone asset requests, including issuing new and replacement cell phones and coordinating device returns. Inspect, track, and prepare cell phones for return shipment to the appropriate carrier. These activities require in-office work. Maintain accurate tracking and documentation of cell phone assets throughout the issuance, replacement, and return processes. Coordinate cell phone requests and related activities with users, carriers, and appropriate stakeholders. Support the development and maintenance of applicable training materials, policies, and procedures related to cell phone asset management. Provide customer service and basic technical troubleshooting to the CHFS user base. Manage technical inquiries received through email, ServiceNow requests, and telephone. Assist with onboarding and offboarding end-users, which may include the use of systems such as Microsoft Identity Manager (MIM) and Enterprise Identity Management (EIM). Act as a liaison between departments to obtain IT services for user base. Utilize ServiceNow to track requested IT services and notify users of request status. Analyze requests submitted by users and submit appropriate requests in accordance with established policies and procedures. Verify billing information associated with submitted IT requests. Develop and maintain Service Request Desk training materials, policies, and procedures as applicable. Run reports on specific KPIs and metrics and present findings to management as needed.
Required Skills:
At least 2 years of experience with Asset Management. At least 2 years of experience in Customer Support. At least 2 years of experience in providing technical support in a service desk environment. Familiarity with ServiceNow or similar CRM software Proficiency in Microsoft M365 Product Suites (Word, Excel, PowerPoint, Outlook, and Teams) Experience in Identity Management and Active Directory. Bachelor's degree or equivalent combination of relevant work experience. Proficient problem-solving skills. Excellent phone etiquette skills, including the ability to remain professional during challenging situations, effective listening, and completing scheduled call backs Strong written and verbal communication skills with the ability to present complex information to various audiences Detail-oriented, able to multitask, and self-motivated Ability to work independently and collaboratively with team members #ind
Pay:
$30.00 - $36.00 per hour
Benefits:
401(k) Dental insurance Health insurance Health savings account Life insurance Paid time off Referral program Vision insurance Application Question(s): Are you able to report onsite in Frankfort, KY frequently as needed for cell phone returns and inventory tasks?
Education:
High school or equivalent (Required)
Experience:
Asset management: 2 years (Required) Technical support: 2 years (Required)
