ITAD Account & Inventory Operations Specialist

ITAD Account & Inventory Operations Specialist Company:

Olive Innovative Technology Job Type:

Full-Time Industry:

IT Asset Disposition (ITAD), Refurbished Technology, Electronics Recycling, E-Commerce Olive Innovative Technology is seeking a highly organized, proactive, and detail-oriented ITAD Account & Inventory Operations Specialist to oversee day-to-day operational coordination, inventory workflows, customer communication, business development, refurbishment operations, and e-commerce activities. This role is critical in managing the full lifecycle of IT assets — from client acquisition and account management to inventory processing, refurbishment coordination, procurement, resale operations, and stakeholder reporting. The ideal candidate will thrive in a fast-paced environment and bring strong operational ownership, analytical thinking, and follow-through across multiple business functions. This position offers an exciting opportunity to work at the intersection of: Supply chain & logistics Inventory operations Refurbished technology sales Customer account management Procurement & vendor negotiations Financial analysis and forecasting E-commerce marketplace operations Business development & lead generation We are looking for someone who is not only operationally strong, but also capable of helping grow the business through outreach, relationship management, and continuous process improvement. Key Responsibilities Business Development & Customer Outreach Manage and execute cold email campaigns targeting businesses Conduct outreach campaigns for refurbished laptop and desktop sales Perform cold calling, lead generation, and follow-up activities Maintain sales pipelines and customer communication records Identify and pursue new business opportunities and strategic partnerships Coordinate meetings, proposals, and account follow-ups Build and maintain strong relationships with existing customers to ensure long-term client satisfaction Account Management & Customer Support Respond to customer emails and inquiries professionally and promptly Follow up with existing customers to ensure services, orders, and projects are progressing smoothly Coordinate communication between customers, vendors, and internal teams Resolve operational issues and ensure accountability throughout project lifecycles Maintain accurate records of customer communication, transactions, and ongoing projects Inventory Operations & ITAD Workflow Management Oversee inventory management processes including tracking, categorization, reconciliation, and lifecycle management of IT assets Ensure accurate inventory records within warehouse management systems (WMS), ERP systems, spreadsheets, or internal tracking platforms Coordinate inventory movement through testing, grading, refurbishment, repair, resale, recycling, and disposition stages Perform inventory audits and stock control checks to maintain operational accuracy Monitor inventory turnover and optimize operational workflows to reduce delays and inefficiencies Refurbishment, Procurement & Vendor Coordination Identify devices requiring repair or refurbishment and coordinate the full repair workflow Source replacement parts through eBay, vendors, suppliers, and distribution channels Negotiate pricing, purchasing terms, and vendor agreements Coordinate purchasing approvals, order tracking, and repair timelines Analyze market pricing trends for refurbished equipment and replacement components Ensure repaired and refurbished equipment is prepared for resale or auction efficiently E-Commerce & Marketplace Management Coordinate and oversee online listings for refurbished laptops, desktops, and IT equipment across e-commerce channels and auction platforms Monitor listing quality, pricing accuracy, inventory synchronization, and marketplace performance Manage online auction workflows and ensure inventory is listed in a timely manner Analyze pricing strategies and market competitiveness to maximize sales performance Assist with marketplace optimization and operational scaling initiatives Logistics, Supply Chain & Warehouse Coordination Coordinate shipping, receiving, materials handling, and order fulfillment activities Work with warehouse teams and third-party logistics (3PL) providers to ensure smooth operational flow Support demand planning and inventory forecasting activities Assist in optimizing warehouse organization and inventory movement processes Ensure compliance with shipping, receiving, and inventory handling procedures Reporting, Analytics & Process Improvement Prepare weekly and monthly operational, sales, inventory, and performance reports for stakeholders Utilize analytical tools and reporting systems to identify trends and opportunities for improvement Conduct root cause analysis on operational inefficiencies and inventory discrepancies Recommend and implement process improvements to enhance scalability and efficiency Qualifications & Requirements Experience in ITAD, electronics recycling, refurbished technology, supply chain, inventory operations, or related industries preferred but not required Proven experience in inventory control, logistics coordination, procurement, or warehouse operations Experience with cold calling, cold email campaigns, sales outreach, or account management preferred Familiarity with e-commerce platforms such as eBay, Amazon, or similar online marketplaces Proficiency with Microsoft Excel / Google Sheets and operational reporting Strong analytical and organizational skills with exceptional attention to detail Ability to manage multiple projects and priorities simultaneously Self-motivated with strong accountability and follow-through Excellent written and verbal communication skills What Success Looks Like in This Role Strong operational ownership and follow-through Consistent generation of new client opportunities Accurate inventory tracking and workflow coordination Efficient turnaround of refurbishment and resale operations Improved operational efficiency and reporting visibility High customer satisfaction and strong account retention Timely execution of inventory, procurement, and marketplace activities Compensation & Benefits Competitive salary Performance-based bonuses Commission opportunities Career growth opportunities Flexible work environment Paid time off Health benefits (if applicable)

Benefits:

Health insurance Paid time off People with a criminal record are encouraged to apply

Work Location:

In person