Asset Management Coordinator ComputerCare - 2.1 Newark, CA Job Details Full-time From $23 an hour 11 hours ago Benefits Health savings account Health insurance Dental insurance 401(k) Paid time off Qualifications Asset management Customer communication Multitasking Moving Attention to detail Organizational skills Full Job Description As an IT Asset Management Coordinator , you'll be the heartbeat of our device life-cycle process—making sure laptops, tablets, and phones are checked in, set up, tracked, and moved where they need to go. You'll review and diagnose devices, open service tickets, verify warranties, and help customers understand next steps in their repair journey. This role keeps our asset data accurate, supports smooth logistics across sites, and ensures every device is accounted for from arrival to deployment. If you enjoy staying organized, solving tech-related puzzles, and keeping operations running smoothly, this role puts you at the center of it all.

What You'll Do:

Perform administrative tasks to support the full device lifecycle, including checking in computers, phones, and tablets, opening service tickets, verifying warranties, and providing customers with clear communication. Transfer devices and parts between offices, including pickups, deliveries, shipments, preparing manifests, and tracking scheduled deliveries for manufacturers and clients. Update internal and client asset management systems throughout the process. Manage and process assets physically and systematically prior to shipping/handoff. Maintain an organized workspace to ensure smooth sorting, staging, and distribution of devices. Work cross-functionally with other departments to meet established service level agreements (SLAs). Conduct cycle counts, reconcile discrepancies, and report findings to leadership. Proactively support the broader service department by assisting in various operational areas when needed. Engage positively and professionally with vendors, customers, and internal teams, consistently aligning with company values.

What You'll Bring:

1+ years of experience in a Customer Service role Knowledge of Microsoft Office or Google Suite Strong organization skills, attention to detail, and the ability to manage multiple tasks Familiarity with technology and/or shipping and receiving Ability to regularly lift, push, or pull 50+ lbs Netsuite or applicable SaaS experience is a plus! Familiarity with device repairs, shipping/receiving, or general IT workflows (also a plus!)

Pay:

From $23.00 per hour

Benefits:

401(k) Dental insurance Health insurance Health savings account Paid time off

Work Location:

In person