Job Summary We are seeking a highly organized and dependable Retail Logistics Coordinator to support our daily retail transportation operations. This position is responsible for coordinating retail deliveries, monitoring shipments, communicating with drivers and customers, and ensuring deliveries are completed accurately and on schedule. The ideal candidate is proactive, detail-oriented, and comfortable managing multiple priorities in a fast-paced transportation environment.

Schedule:

Full-Time Hours:

5:30 AM - 2:00

PM Work Location:

On-site Responsibilities Monitor daily retail shipments and scheduled deliveries Track shipments from arrival through final delivery Coordinate with drivers, warehouse personnel, dispatch, and customers Confirm delivery appointments and communicate special delivery requirements Monitor delivery windows and proactively address potential service failures Provide customers with accurate shipment and delivery updates Review daily shipment reports and identify outstanding or delayed freight Follow up on missed, delayed, or incomplete deliveries Maintain accurate shipment statuses and notes within company systems Obtain and verify Proof of Delivery (POD) documentation Research and assist with shortages, damages, overages, and other shipment discrepancies Communicate service exceptions to management and customers as needed Review paperwork for accuracy and ensure required documentation is completed Respond to customer emails and requests professionally and promptly Assist with daily reporting and other administrative logistics duties Maintain communication with other shifts to ensure proper handoff of unresolved issues Qualifications Previous logistics, transportation, dispatch, warehouse, or customer service experience preferred Strong organizational and time-management skills Excellent written and verbal communication Strong attention to detail and accuracy Ability to manage multiple shipments, customers, and deadlines simultaneously Comfortable working with transportation management systems and learning new software Basic proficiency with Microsoft Outlook and Excel Ability to work independently and take ownership of assigned accounts Dependable attendance and punctuality, including the ability to consistently work a 5:30 AM start time Ideal Candidate The ideal candidate understands that retail transportation is time-sensitive and that communication is critical. We are looking for someone who follows through, identifies potential issues before they become service failures, and works closely with drivers, warehouse teams, customers, and management to keep daily operations running smoothly.

Pay:

$20.00 - $22.00 per hour Expected hours: 40.0 per week

Work Location:

In person