High school diploma or equivalent 2. 3- 6 years of experience in logistics, transportation and customer services preferred 3. Experience scheduling delivery appointments preferred 4. Familiarity with retail customer portals such as Walmart, Target, Costco, Amazon, Sam's Club, or BJ's 5. Experience working with carriers, customers, and internal teams 6. Ability to manage multiple shipments and meet deadlines 7. Strong written and verbal communication skills