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TradeLink Technologies Inc.
Professional Services Consultant
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Job Description
Role Description TradeLink Technologies is seeking a Professional Services Consultant for a full-time, on-site role based in Milford, CT. In this role, you will work directly with customers to implement, configure, and support supply chain and logistics technology solutions. You will act as a trusted advisor throughout the implementation lifecycle, helping clients optimize business processes and successfully deploy TradeLink solutions. This position combines client-facing consulting, technical troubleshooting, business analysis, and project coordination. The ideal candidate is analytical, customer-focused, technically capable, and comfortable working across multiple projects and teams. This role offers exposure to global supply chain operations supporting many well-known brands Key Responsibilities Support customer software implementations and onboarding Analyze customer business requirements and workflows Configure and test system integrations Troubleshoot implementation and production issues Provide customer training and technical guidance Coordinate with internal support and development teams Document processes, configurations, and solutions Qualifications Strong analytical and troubleshooting skills to identify and resolve issues efficiently Experience in client-facing consulting and professional services Ability to manage multiple projects and priorities simultaneously Excellent communication and interpersonal skills for client interactions and collaboration with global teams Bachelor's degree in Information Technology, Business, or a related field 1-4 years of experience in consulting, software implementation, supply chain technology, or related fields Preferred Qualifications Experience in supply chain, logistics, distribution, warehouse operations, or transportation systems Knowledge of EDI, ERP, WMS, TMS, or supply chain visibility platforms Familiarity with APIs, XML, JSON, AS2, FTP/SFTP, or related integration technologies Familiarity or experience working with RFID Prior experience in software implementation, SaaS consulting, or professional services environments