Job Type:

Full Time Job Category:

IT Job Description Role:

Break/Fix & Refresh Bench Technician Location

•Atlanta, GA (Onsite & F2F Interview)

FTE Language:

English

•Read, Write, Speak Exp

•10+ Max Role Summary We are seeking a Break/Fix & Refresh Bench Technician to support technology refresh initiatives and manage IT assets throughout the deployment lifecycle. The role will focus on break/fix and refresh workflows, inventory management, asset tracking, ServiceNow updates, device preparation, packaging, shipping, receiving, and shipment tracking . Primary Skills Break/Fix & Refresh Workflow Processing Inventory Management Asset Tracking ServiceNow Updates Device Preparation Packaging & Shipping Shipment Tracking Depot Operations Responsibilities Maintain accurate asset inventory records and ensure asset data integrity. Update ticket notes, work logs, and asset status within ServiceNow and other operational systems. Process devices through break/fix and technology refresh workflows according to established procedures. Prepare devices for shipment by verifying asset information, accessories, and documentation. Package and ship large volumes of devices for deployment. Coordinate shipping activities and maintain accurate shipment tracking records. Organize and manage staging areas for incoming and outgoing assets. Conduct inventory audits and reconciliation activities as required. Support shipping, receiving, packaging, staging, and material-handling activities. Follow security, quality, and operational compliance requirements. Support cross-functional operational activities and special projects as assigned. Required Qualifications & Skills 1+ year of experience in inventory management, asset tracking, technology deployment, shipping/receiving, or IT depot operations preferred. Experience with inventory management, asset tracking, or technology deployment operations. Knowledge of ServiceNow or similar asset management platforms preferred. Strong organizational skills and attention to detail. Ability to manage multiple priorities in a high-volume environment. Effective communication and teamwork skills. Experience with shipping, receiving, and packaging processes preferred. Ability to lift and move equipment weighing up to 50 lbs . Ability to perform frequent packaging, staging, and material-handling activities. Education & Certifications A+, Bachelor's Degree, Diploma, or equivalent experience. A+ certification preferred. Dell WPD Technician certification preferred. Client Environment ServiceNow Asset Management Platforms Dell Laptops & Desktops Packaging & Shipping Receiving Operations Depot Staging Areas Key Evaluation Criteria Accuracy in asset, inventory, ticket, and shipment records. Ability to manage high-volume break/fix, refresh, packaging, and shipping activities. Strong organization, staging control, and attention to detail . Security and quality compliance, teamwork, and reliability . Required Skills Engineering Lab Technician Technical Project Manager