working location: Suwanee, GA 30024 | Rincon, GA 31326 working hours: 9:00am- 5:00pm 【岗位职责】 1. 数据处理 处理系统数据，生成每日揽收任务，审核并下发给调度团队。 协调司机或调度团队，动态调整取件计划（如加急、取消或地址变更）。 2. 调度工作 根据每日揽收任务，结合司机排班、车辆状态和地理信息，合理分配揽收任务给司机。 监控揽收任务的执行情况，根据实际情况（如交通状况、突发情况等）实时调整调度计划。 跨部门协作，确保车辆资源的合理调配，及时处理车辆故障或司机临时缺勤等突发情况。 与司机保持密切沟通，及时传达任务变更信息，解答司机在揽收过程中遇到的问题，确保司机对任务安排的理解和执行。 3. 问题处理与投诉解决 跟踪揽收异常（如延误、漏取），联系客户及内外部团队推进解决，确保服务闭环。 记录并分析高频异常问题，提出优化建议。 4. 进度跟踪与日报总结 主动跟进揽收进度，生成每日揽收报告，包括任务完成情况、异常情况处理结果等。 定期总结调度工作中的经验教训，提出改进措施，优化调度流程。 5. 车队管理 了解司机排班情况，对车辆进行登记备案，包括但不限于车型、租赁来源等。 负责车辆消耗品采购、车队分级管理等车队事务。 6. 外联工作 承接客户个性化需求，跟车外勤与本地客户面谈，确认揽收细节，例如揽收时间和位置等。 【任职要求】 中文、英文流利（书面 + 口语）。 熟练使用Excel，能够运用数据分析工具进行数据处理和分析。 沟通能力强，能联动调度、司机、仓库、客服等团队协作，确保揽收操作高效衔接。 抗压能力强，能同时处理多任务并保持专业态度。 擅长电话、邮件沟通，有客服经验优先。 有仓储物流工作经验者优先。 Responsibilities 1. Data Processing & Customer Liaison Process system data, generate daily pickup tasks, review them and distribute to the dispatching team. Coordinate with drivers or the dispatching team to dynamically adjust pickup plans (e.g., expedited service, cancellation or address change). Handle customers' pickup requests via phone and email, arrange pickup time and confirm package details. 2. Dispatching Work Based on daily pickup tasks, and in combination with drivers' schedules, vehicle status and geographical information, reasonably assign pickup tasks to drivers. Monitor the implementation of pickup tasks, and adjust the dispatching plan in real time according to actual situations (e.g., traffic conditions, emergencies). Conduct cross-departmental collaboration to ensure the rational allocation of vehicle resources, and timely handle emergencies such as vehicle failures or drivers' temporary absence. Maintain close communication with drivers, timely convey task change information, answer questions encountered by drivers during the pickup process, and ensure drivers' understanding and implementation of task arrangements. 3. Issue Handling & Complaint Resolution Track pickup abnormalities (e.g., delay, missed pickup), contact customers and internal & external teams to promote resolution, and ensure a closed service loop. Record and analyze high-frequency abnormal issues, and put forward optimization suggestions.4. Progress Tracking & Daily Report Summary Proactively follow up on pickup progress, generate daily pickup reports, including task completion status, handling results of abnormal situations, etc. Regularly summarize the experience and lessons in dispatching work, propose improvement measures and optimize the dispatching process. 5. Fleet Management Understand drivers' scheduling, register and file vehicles, including but not limited to vehicle model, rental source, etc. Be responsible for fleet affairs such as procurement of vehicle consumables and hierarchical management of the fleet. 6. External Liaison Undertake customers' personalized needs, conduct on-site visits with drivers to have face-to-face talks with local customers, and confirm pickup details, such as pickup time and location. Requirements Fluent in both Chinese and English (written + spoken). Proficient in using Excel, and capable of using data analysis tools for data processing and analysis. Strong communication skills, able to coordinate with teams including dispatching, drivers, warehouse and customer service to ensure efficient connection of pickup operations. Strong pressure resistance, able to handle multiple tasks at the same time while maintaining a professional attitude. Good at communication via phone and email, and customer service experience is preferred. Experience in warehousing and logistics is preferred.

Pay:

$20.00 - $24.00 per hour

Benefits:

401(k) matching Dental insurance Health insurance Life insurance Paid time off Vision insurance

Language:

Chinese (Required) Ability to

Commute:

Rincon, GA 31326 (Required)

Work Location:

In person