Become a part of our caring community As the E-Referral & Vendor Optimization Lead, you will be a strategic individual contributor and team leader responsible for managing electronic referral workflows and overseeing relationships with 90+ referral vendors. You will drive process simplification, vendor optimization, and technology integration to ensure timely, accurate, and compliant patient intake. The position requires advanced expertise, independent judgment, and leadership in developing methods, techniques, and analytical approaches that influence functional strategies and impact organizational results. We designed this position for a high-impact leader who combines operational execution with strategic vision. By simplifying vendor engagement and optimizing referral workflows, you will directly influence functional strategies, organizational efficiency, and patient experience.

Main Responsibilities:

Subject Matter Expertise & Leadership + Be the subject matter expert determining methods, approaches, and priorities for complex tasks. + Lead associates in developing techniques and analytical approaches for referral and vendor management. + Exercise independent judgment on complex issues and provide direction on priorities for work groups. E-Referral Workflow Management + Oversee electronic referral systems ensuring timely processing and compliance. + Monitor referral queues, resolve bottlenecks, and maintain high conversion rates. Vendor Management & Optimization + Manage relationships with 90+ referral vendors, serving as the primary contact. + Develop and implement a standardized vendor engagement framework to reduce complexity and improve efficiency. + Negotiate Service Level Agreements ( SLA ) and ensure vendor compliance with operational and regulatory standards. Strategic Process Improvement + Proactively address problems and recommend improvements to processes, tools, and services impacting multiple projects and functions. + Collaborate with management to support change implementation and drive operational excellence. + Apply knowledge and creative solutions to complex assignments requiring initiative and judgment. Stakeholder Communication + Provide regular reporting on referral metrics, vendor performance, and optimization progress. + Partner with internal teams and external vendors to resolve issues and implement best practices. Compliance & Quality + Ensure adherence to CMS , Medicare, and st To view full details and how to apply, please login or create a Job Seeker account