Front Desk Clerk - Air Force Transition Assistance Program (TAP) (Hanscom AFB, MA) (Hanscom

AFB, MA, 01731

) | 08/05/26 Easy Apply Share Job Job Description Front Desk Clerk - Air Force Transition Assistance Program (TAP) (Hanscom AFB, MA) We are looking for a Front Desk Clerk to perform data entry, customer service and admin/clerical duties related to the congressionally mandated Transition Assistance Program (TAP). This is a 5-year contract - 40 hours/week onsite (8:00 A.M. to 4:00 P.M., Monday through Friday) at Hanscom AFB, MA. This is a W2 role with Stage 4 Solutions. Health benefits and 401K are offered.

Responsibilities:

Receive telephone calls and greet visitors at the Military and Family Readiness Center (M&FRC), determine the nature of the inquiry, and direct clients to the appropriate staff member. Schedule clients for M&FRC classes and workshops, providing clear information on routine or procedural issues. Provide reception and front desk services, ensuring the area is orderly by aligning chairs and materials daily and reporting any inoperable equipment to M&FRC management. Perform data entry and maintain accurate records in web-based systems including the Air Force Family Integrated Result Statistical Tracking (AFFIRST) and Department of Defense Transition Assistance Program (TAP) systems. Input all TAP-related data into AFFIRST, including scheduling clients for workshops and sending reminder emails one week prior to class start, or as directed by program managers. Ensure all clients fully sign in and generate a monthly client usage report in the format specified by M&FRC management. Maintain current knowledge of AFFIRST functions and input requirements to ensure accurate and timely data entry.

Requirements:

1+ year experience in a customer service/admin/clerical role in a government setting, military preferred Must have an understanding of military protocol, support group organizations, family systems in a military setting, and possess the ability to communicate and work effectively with a diverse population. Must be proficient in Microsoft Office Suite (Microsoft Word, Excel, PowerPoint). Demonstrate a high level of attention to detail MUST be a US citizen and able to pass a government background check to obtain a Common Access Card.