Trinity Industries/RSI Logistics is seeking a Logistics Rate Administrator to manage the relationship between our clients and the Company located in our Okemos, MI Office. The Logistics Rate Administrator is a supply chain operations specialist responsible for managing rail rate procurement, resolving freight billing issues, and maintaining strong relationships with both clients and rail carriers. Operating within a (3PL) environment, this role ensures timely and accurate rate responses, supports contract renewals, and facilitates smooth operational execution across our clients' rail network.

Primary Responsibilities:

Customer Rate Request Management Handle high volumes of customer rate requests across various lanes and service types. Provide timely and accurate rate responses aligned with carrier capabilities and client expectations. Freight Invoice Reconciliation Investigate and resolve discrepancies in freight invoices, including rate mismatches, accessorial charges, and billing errors. Liaise with carriers and internal billing teams to ensure accurate and timely resolution. Support audit processes and maintain documentation for dispute resolution. Tariff & Contract Rate Administration Manage renewals and updates of railroad tariffs and private contract rates. Ensure rate agreements are current, compliant, and properly implemented in internal systems. Track expiration dates and proactively initiate renewal discussions with carriers. Carrier & Client Relationship Management Maintain strong working relationships with Class I and shortline railroads, intermodal providers, and key clients. Serve as a liaison between carriers and customers to resolve service or rate-related issues. Support strategic discussions with carriers to improve service offerings and pricing structures. Operational Support & Execution Collaborate with internal teams to ensure rate structures support operational plans and customer requirements. Assist in onboarding new lanes and customers by coordinating rate setup and carrier engagement. Monitor service performance and escalate issues as needed.

Core Functions:

Customer Rate Request Fulfillment Freight Invoice Dispute Resolution Tariff & Contract Rate Lifecycle Management Client & Carrier Relationship Stewardship Operational Coordination & Support What you will need: High School Diploma plus 2-4 years of related experience Bachelor's degree in Business Administration, Accounting, Supply Chain, Transportation, Logistics, or a related field preferred Excellent customer service skills Proficiency in Microsoft Office, especially Excel Strong attention to detail and comfort with numbers Above-average skills in analyzing large datasets, identifying trends, and drawing actionable conclusions Effective written and oral communication skills Strong negotiation, communication, and presentation abilities Team player mentality with the initiative to work independently Ability to multi-task and manage multiple priorities