Forest City or Eagen near Minneapolis area Role summary Serve as the primary functional consultant for
SAP S/4HANA
Transportation Management (TM) in an Application Management Services (AMS) model. Own steady-state support, incident/problem resolution, minor enhancements, and continuous improvement across transportation planning, execution, settlement, and analytics-ensuring stable operations and SLA performance. Key responsibilities (AMS-focused) Provide L2/L3 functional support for SAP TM (incidents, service requests, problems, changes) aligned to
ITIL/AMS
governance. Perform triage and root-cause analysis for planning/execution failures (order integration, freight units, planning runs, tendering, event handling, charges). Support and configure end-to-end TM processes: Order integration from SD deliveries, STOs, purchase orders, or ERP shipments (as applicable) Transportation planning (manual/optimizer-assisted), freight unit/building, routing, carrier selection Tendering (spot/contract), acceptance/rejection, re-tender and exception handling
Execution :
bookings, load building, shipment documents, status updates, event management (if used) Freight settlement : charge calculation, disputes, accruals/settlement documents, integration to FI/CO Manage minor enhancements/config changes (profiles, planning settings, charge calculation, statuses, output forms) including documentation and testing. Support monitoring and controls : TM cockpit, message logs, integration queues, and operational KPIs; reduce repeats via RCA and knowledge articles . Partner with business stakeholders (transport ops, procurement, finance) to refine requirements, prioritize backlog, and deliver improvements. Support release management : impact assessment, regression testing, UAT support, and cutover activities.
Maintain support artifacts:
runbooks, SOPs, process flows, functional specs , and training/KT materials. Required functional expertise Strong hands-on
SAP S/4HANA
experience in TM including planning, tendering, execution, and settlement. Solid understanding of integration touchpoints with: 3PL , EWM (warehouse handoffs where applicable) Carrier connectivity (middleware/EDI/API patterns) and exception management Experience working in an AMS model with SLA-driven ticketing (ServiceNow/Jira) and structured RCA. Technical and delivery skills Ability to translate issues into actionable analysis for technical teams (ABAP, CPI Integration Suite). Comfortable with TM monitoring tools/logs, interface/error handling, and Batch job monitoring . Strong stakeholder management and communication in a fast-paced operations environment. Qualifications Bachelor's degree (or equivalent experience). 5+ years (typical) SAP logistics experience with meaningful depth in SAP TM . Transportation domain experience (parcel/LTL/TL/ocean/air) preferred. Nice-to-have Exposure to 3PL ,SAP EWM , CPI or advanced analytics/reporting for logistics. Experience with rate management , complex charge calculation, and carrier contract processes. SAP TM certification. Success measures (typical AMS KPIs) SLA attainment, reduced planning/execution disruptions, lower repeat incidents through RCA. High-quality releases with low defect leakage; improved stakeholder satisfaction and measurable process efficiency. CST provides its clients with complete, cost-effective, end-to-end personnel solutions across a range of industrial domains. CST's mission is to empower businesses around the world to make better, faster operational decisions.
