A Logistics Coordinator coordinates processing and distribution of supplies, equipment or materials for a company or organization. Develops order schedules, tracks shipments and deliveries, cultivates relationships with suppliers, monitors supply quality; may supervise warehouse operations and staff.
About the Role River Bend Homes is seeking an organized, sharp, and customer-focused Service Coordinator to lead our service operations and post-delivery logistics. As our Service Coordinator, you will serve as the central hub between our home buyers, field service technicians, delivery crews, and factory vendors. If you thrive in a fast-paced environment, possess top-notch spreadsheet skills, and know how to deliver outstanding customer service under pressure, we want to talk to you!
What We Offer Competitive Pay:
Great hourly base pay commensurate with experience.
Performance Bonuses:
Earn extra monthly incentives for team efficiency, customer satisfaction, and project completion.
Generous Benefits Package:
Paid time off (PTO), holiday pay, health insurance options, and employee discounts.
Growth Opportunities:
Work alongside industry leaders in a supportive, fast-growing company.
Key Responsibilities Scheduling & Coordination:
Manage weekly master schedules for service crews, contractor technicians, and home delivery/setup teams.
Customer Communication:
Serve as the primary point of contact for homeowners, providing timely, empathetic updates regarding service requests and warranty repairs.
Parts & Inventory Tracking:
Log, order, and track replacement parts, warranty claims, and materials from vendors to ensure job completion without delays.
Data & Spreadsheet Management:
Build, update, and maintain detailed tracking spreadsheets for open work orders, parts logistics, and crew schedules.
Documentation:
Maintain organized electronic customer service files and upload work orders, photo proof, and correspondence into company cloud drives.
Qualifications & Skills Customer Service Expertise:
Proven track record in customer service with excellent phone, email, and conflict-resolution skills.
Spreadsheet Proficiency:
High proficiency in Excel and Google Sheets (ability to build custom trackers, formulas, and logs).
Strong Organizational Skills:
Exceptional attention to detail with the ability to manage multiple moving schedules and parts orders simultaneously.
Industry Experience:
Experience in construction, real estate, manufactured/modular housing, or field service dispatching is a major plus! We are seeking a proactive and highly organized Service Coordinator to join our dynamic team. In this vital role, you will serve as the central hub for coordinating transportation services, managing logistics operations, and ensuring seamless communication between clients, drivers, and internal departments. Your energetic approach will drive efficiency in vehicle dispatching, freight management, and customer service delivery. This position offers an exciting opportunity to contribute to a fast-paced environment where your organizational skills and technical knowledge will make a significant impact on operational success. The ideal candidate is passionate about logistics, possesses excellent communication abilities, and thrives in multitasking under pressure. Responsibilities Coordinate and schedule transportation services. Manage inbound and outbound shipments by verifying freight details, tracking deliveries. Communicate effectively with drivers, customers, and internal teams through multi-line phone systems, phone call management, and internal communication channels to facilitate smooth operations. Oversee shipping & receiving processes, including freight documentation, data entry into logistics platforms. Monitor fleet movements, and coordinate service technicians. Handle customer inquiries with professionalism via phone communication while providing updates on shipment status or resolving issues promptly. Support logistics functions by analyzing data related to supply chain performance, assisting in transportation planning, and ensuring up to date credentials for sub contractors. Skills Strong knowledge of construction. Proficiency in Microsoft Office Suite (Word, Excel, Outlook) along with experience in developing spreadsheets for tracking. Familiarity with shipping & receiving procedures. Excellent organizational skills with the ability to prioritize tasks efficiently in a fast-paced environment. Effective communication skills for engaging with customers, drivers, vendors, and internal teams through phone calls and written correspondence. Data entry accuracy combined with analysis skills. Experience working with CRM software. Ability to manage multi-line phone systems while maintaining professional phone etiquette at all times. Join us as a Service Coordinator if you're ready to energize our logistics operations through your expertise in transportation management, your passion for customer service, and your dedication to organizational excellence!
Pay:
From $25.00 per hour Expected hours: 30.0 - 40.0 per week
Benefits:
Employee discount Health insurance Paid time off Ability to
