Logistics Coordinator Position Summary The Logistics Coordinator is responsible for coordinating technician schedules, managing client communications, supporting service intake, and assisting with day-to-day operational activities, as well as managing shipping and receiving of product for a Managed Service Provider (MSP). This role plays a key part in ensuring smooth workflow, timely service delivery, and a positive client experience. Key Responsibilities Schedule and dispatch technicians based on service requests, priorities, and availability Serve as a point of contact for clients regarding scheduling, service updates, and intake information Receive, review, and process incoming service requests, tickets, and job details Coordinate with internal teams to ensure technicians have the necessary information, access, and resources Track job progress and follow up to ensure services are completed on time Assist with operational tasks including data entry, documentation, and workflow organization Maintain accurate records of client interactions, service appointments, and technician assignments Help resolve scheduling conflicts and communicate changes to clients and staff Support smooth coordination between clients, technicians, and operations staff Identify opportunities to improve scheduling efficiency and service processes Qualifications Previous experience in scheduling, dispatching, logistics, operations, or customer service preferred Strong organizational and multitasking skills Excellent verbal and written communication skills Ability to manage priorities in a fast-paced environment Detail-oriented with strong follow-up and problem-solving abilities Proficiency with Microsoft Office, Google Workspace, or scheduling/ticketing systems Experience working in an MSP, IT services, or technical support environment is a plus Preferred Skills Ability to work independently and as part of a team Strong client service mindset Familiarity with service desk, dispatch, or field service operations a plus not required Comfortable coordinating with technicians and handling multiple moving parts Work Environment This role requires strong coordination, communication, and organizational skills in a fast-paced service environment. The Logistics Coordinator will work closely with technicians, clients, and operations staff to keep service delivery running efficiently.

Benefits:

401(k) Dental insurance Health insurance Paid time off

Work Location:

In person