Role Overview:

The Logistics Coordinator supports the Logistics Manager with the day-to-day coordination of customer orders, shipments, and transportation activities. This role is responsible for processing orders, communicating shipment status, coordinating refrigerated deliveries, and maintaining accurate logistics documentation. This is a detail-oriented role requiring strong customer service, logistics coordination, and problem-solving skills. The ideal candidate is organized, comfortable managing multiple priorities, and able to coordinate effectively with customers, carriers, brokers, Sales, Warehouse, and Production teams.

Job Requirements:

▪ 2+ years of experience in customer service, logistics, transportation, supply chain, or order management.

▪ Strong organizational skills with a high level of attention to detail.

▪ Excellent verbal and written communication skills.

▪ Proficiency in Microsoft Office, particularly Excel and Outlook.

▪ Ability to manage multiple priorities and deadlines in a fast-paced environment.

▪ Strong problem-solving and customer service skills.

▪ Experience coordinating FTL and LTL shipments preferred.

▪ Background in frozen food distribution or refrigerated transportation preferred.

▪ Knowledge of route planning and freight scheduling preferred.

▪ Experience with ERP systems preferred; SAP Business One is a plus. Personal Attributes /

Skills:

▪ Highly organized with strong follow-through.

▪ Detail-oriented and committed to maintaining accurate records.

▪ Professional and customer-focused communication style.

▪ Proactive when addressing shipment delays or transportation issues.

▪ Able to work collaboratively with multiple departments and external partners.

▪ Adaptable and capable of managing changing priorities.

Physical Requirements:

▪ Ability to work in an office and logistics coordination environment for extended periods.

▪ Occasional movement throughout warehouse and operational areas as required.

Key Responsibilities:

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Process Customer Orders:

Receive, enter, and manage customer orders accurately and efficiently.

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Coordinate Customer Communication:

Provide customers with updates regarding order status, shipping schedules, delivery appointments, and special requests.

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Resolve Shipping Issues:

Address customer inquiries, shipment delays, and transportation-related concerns in a timely and professional manner.

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Coordinate Refrigerated Shipments:

Schedule and monitor nationwide FTL and LTL refrigerated deliveries.

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Support Route Planning:

Assist the Logistics Manager with weekly delivery planning and route coordination.

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Manage Carrier Communication:

Coordinate with carriers, brokers, and transportation partners regarding pickups, deliveries, and service requirements.

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Track Shipments:

Monitor shipments and proactively address transportation delays or delivery issues.

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Maintain Shipping Documentation:

Prepare and maintain Bills of Lading (BOLs), shipping records, customer documentation, and related logistics paperwork.

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Maintain ERP Records:

Enter and maintain accurate customer and logistics information within SAP Business One.

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Monitor Freight Activity:

Assist with freight utilization, delivery efficiency, and transportation performance.

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Support Freight Cost Control:

Monitor freight costs and assist with initiatives designed to improve transportation efficiency.

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Generate Logistics Reports:

Prepare reports related to orders, deliveries, and transportation activity.

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Collaborate Across Departments:

Work closely with Sales, Warehouse, Production, and Logistics to ensure orders and deliveries are coordinated effectively.

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Support Continuous Improvement:

Identify opportunities to improve logistics processes, efficiency, and customer service.

▪ Perform other job-related duties as assigned.

Pay:

$25.00 - $30.00 per hour Expected hours: 40.0 - 50.0 per week

Benefits:

401(k) Dental insurance Employee assistance program Employee discount Flexible spending account Health insurance Health savings account Life insurance Paid time off Referral program Retirement plan Vision insurance

Experience:

Route planning: 2 years (Preferred) Shipping documentation: 3 years (Preferred)

Logistics:

3 years (Preferred)

Microsoft Excel:

3 years (Preferred) ERP systems: 3 years (Preferred)

Language:

Spanish (Preferred) Shift availability: Day Shift (Preferred)

Work Location:

In person