ERP Solutions Specialist - Supply Chain Oticon, Inc United States, Jersey, Somerset 580 Howard Ave (Show on map) Sep 14, 2026

Overview This position is in Mexico City, Mexico. Are you passionate about helping businesses run smarter, faster, and more efficiently? Do you thrive in an international environment where your expertise truly makes an impact? Join our dynamic team and become a key player in supporting, optimizing, and evolving our global Dynamics 365 Finance & Operations platform. Here, you'll work with modern technology, collaborate with experts across countries, and contribute to meaningful improvements that reach users worldwide. If you're driven by problemsolving, continuous learning, and being part of a supportive, forwardthinking culture - this is the place for you. Responsibilities Providing ongoing support to super users and business analysts, triaging issues, and ensuring timely resolution

Ownership of incident, change or service requests until closure

Ensure that backlog is monitored in ServiceNow and acted upon according to business priorities

Collaborate with cross-functional teams to ensure high-quality solution delivery and knowledge transfer to super users and team members

Facilitate super user training and UAT testing related with code release cycles

Participate in initiatives, contributing business knowledge and application insights Some tasks and projects may be assigned under the direction of the supervisor. Qualifications Qualification requirements Bachelor's degree within IT/ Logistics/Finance

Have 3+ years of experience as a Consultant with D365F&O or AX2012 or another ERP, ideally within international or multi-cultural enterprises

Are familiar with ServiceNow or Azure DevOps

Possess strong understanding of wholesale, logistics and hub processes

Communicate fluently in English and bring a collaborative mindset to team assignments

Travel availability is expected Desired competencies Have a proven ability to translate business needs into system functionalities

Are comfortable working with diverse stakeholders in fastchanging environments

Proven ability to work efficiently under pressure and handle demands from multiple teams simultaneously

A proactive, solution-oriented mindset The Company is an Equal Opportunity / Affirmative Action employer, all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected veteran status. #LI-DM3