Why You Want To Work Here A global logistics and freight forwarding company is seeking an organized and professional Customer Service Representative to support its Air Import operations team near JFK Airport. This role is ideal for someone interested in logistics, supply chain, international business, or operations support. The position involves coordinating shipments, communicating with customers and vendors, managing documentation, and supporting fast paced import operations in a structured office environment. Responsibilities Communicate with customers, overseas agents, truckers, customs brokers, warehouses, and internal teams regarding shipment status and delivery coordination Manage multiple inboxes and prioritize urgent operational tasks in a fast paced logistics environment Coordinate customs clearance and delivery arrangements for incoming air import shipments Process shipment documentation, invoices, and operational data using Outlook, Excel, Word, and AS/400 Prepare shipping labels, pickup orders, freight bills, and invoices Monitor shipment deadlines and ensure compliance with internal and external operational procedures Support key customer accounts and maintain strong professional relationships Assist with general administrative and operational support functions within the Air Import department Qualifications High school diploma required, college degree preferred Strong written and verbal communication skills Organized and able to multitask effectively under pressure Comfortable working in a fast paced, process driven office environment Customer service, logistics, operations, or administrative experience preferred Exposure to freight forwarding, air cargo, customs, Incoterms, or import/export operations is a plus Proficiency in Microsoft Outlook, Excel, and Word required Reliable transportation and punctual attendance required #

NOTGA Pay:

$21.94 - $25.08 per hour

Benefits:

Dental insurance Health insurance Referral program Vision insurance Application Question(s): Do you have a personal vehicle?

Experience:

Customer service: 1 year (Preferred)

Microsoft Office:

1 year (Preferred)

Work Location:

In person