Transit Coordinator Greater Dayton Regional Transit Authority

• 3.0 Dayton, OH Job Details Full-time $54,104
• $67,632 a year 7 hours ago Benefits Health savings account Health insurance Dental insurance Paid time off Employee assistance program Vision insurance Life insurance Referral program Retirement plan Qualifications Customer communication Teamwork Databases Data-driven problem-solving Associate's degree

Full Job Description SUMMARY:

Under the leadership of the Manager

• Operations, the Transit Coordinator is responsible for supporting and monitoring various aspects of revenue service operations.

The role focuses on maintaining safety, delivering high-quality service, and achieving on-time performance goals. The Transportation Coordinator ensures that necessary resources are allocated to meet service commitments and facilitates effective radio communications to support field operations. This position also provides leadership and upholds performance standards in alignment with the organization's Strategic Plan.

ESSENTIAL FUNCTIONS

Monitor service, investigate and analyze situations which impact or may impact bus service. Communicate information and/or recommendations to appropriate RTA personnel. Respond to and assist in the investigation of accidents, incidents, equipment failures, schedule delays, service problems, operator and customer conflicts, complaints, and disputes. Provide customer assistance such as issuing system and scheduling information, communicating passenger transport, handling unruly/ill passengers by requesting medical assistance, obtaining law enforcement assistance, or personally and professionally handling situations. Support control of radio communications is utilized to maintain services by directing operators, specialists, and street operations support staff. Support, monitor, and coordinate priorities and non-routine communications with minimal notice, to the changing needs of RTA regarding coverage of operations such as emergency situations, bus replacement and repair, re-routing of buses, delays in service, and detours. Coordinate with internal departments and other entities regarding incidents, accidents, emergencies, road conditions, adverse weather, detours, and schedule changes. Accurately record and maintain events and activities in the CAD/AVL system. Assists with recording attendance. Maintains records in Trapeze

COMPENTENCIES

Job Knowledge

• Competent in required job skills and knowledge; exhibits ability to learn and apply new skills; keeps abreast of current developments; requires minimal supervision; displays understanding of how job relates to others; uses resources effectively. Analytical
• Significant experience utilizing systems and databases to create reports, extract and analyze data and make recommendations as needed. Teamwork
• Balances team and individual responsibilities; exhibits objectivity and openness to others' views; gives and welcomes feedback; contributes to building a positive team spirit; puts success of team above own interests; able to build morale and group commitments to goals and objectives; supports everyone's efforts to succeed. Communication
• Must possess excellent verbal, written, and interpersonal communication skills. Expresses ideas and thoughts verbally; expresses ideas and thoughts in written form; exhibits good listening and comprehension; keeps others adequately informed; selects and uses appropriatecommunication methods. Organizational Support
• Follows policies and procedures; completes administrative tasks correctly and on time; supports organization's goals and values; benefits organization through outside activities; supports affirmative action and respects diversity. Attendance/Punctuality
• Is consistently at work and on time; ensures work responsibilities are covered when absent; arrives at meetings and appointments on time. Language Skills
• Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public. Mathematical Skills
• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret graphs. Reasoning Ability
• Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations. Computer Skills
• To perform this job successfully, an individual should be proficient with computer software systems including HRMS, Excel spreadsheets, word processing (Word), e-mail (Outlook), Desktop Publishing, and Power Point. Customer Focus
• Promotes customer focus and assists in developing new approaches for meeting customer needs. Problem Solving
• Ability to deal with problems involving several variables in standardized situations.

Standard office equipment with experience in word processing, excel, PowerPoint, and Human Resources Information Systems (HRIS). Makes routine decisions within established RTA guidelines. Accountable for the efficient use of your own time and effective utilization of assigned work materials. Works with highly confidential information, i.e., Personal employee information included but not limited to names, addresses, social security numbers, benefits, compensation, disciplinary information, etc.​

SUPERVISOR RESPONSIBILITIES

• N/A

WORKING ENVIRONMENT

Standard office environment. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

PHYSICAL DEMANDS

The position may involve sitting for extended periods with regular freedom of movement. Occasional light lifting, bending, and stooping may be required. Occasional light physical effort with repeated changes in position within the work routine.

POSITION TYPE & EXPECTED SCHEDULE

This is a full-time position with a schedule that may include Monday through Sunday, depending on operational needs.

TRAVEL:

Minimal travel required, primarily local for conferences or training. No expected overnight stays.

REQUIRED QUALIFICIATIONS

An associate's degree is preferred but not required. A combination of education and experience with bus transit may be used in fulfilling the educational requirements. Strong knowledge of locations, streets and highways in the Dayton, Montgomery County area preferred but not required.

PREFERED QUALIFICATIONS

An associate's degree is preferred but not required. Strong knowledge of locations, streets and highways in the Dayton, Montgomery County area preferred but not required. A combination of education and experience with bus transit may be used in fulfilling the educational requirements.

ADDITIONAL INFORMATION

This is a non-exempt, pay grade 13 position with an initial salary hiring range of $54,104 (minimum) to $67,632 (midpoint), dependent on qualifications and experience. Interested internal candidates must submit their Career Opportunity Application to Michele Gray or Dominique Lynch in Human Resources. The Greater Dayton Regional Transit Authority ("GDRTA") is a drug free workplace. Drug tests are required for all applicants. The use of restricted substances, including non-medical marijuana and medical marijuana by applicants for employment with the GDRTA is prohibited. Neither federal nor Ohio law requires an employer to permit or accommodate the use of non-medical or medical marijuana. Further, neither federal nor Ohio law prohibits an employer from establishing and enforcing a drug testing policy, a drug free workplace policy or a zero-tolerance drug policy. Applicants who test positive for restricted substances, including refusal to test, will be deemed ineligible for hire.

EEO Statement:

Greater Dayton RTA provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, creed, national origin, religion, sex (including gender identity and sexual orientation), mental or physical disability, genetic information, military or veteran status, or age except where age is a bona fide occupational qualification. In addition to federal law requirements, GDRTA complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. GDRTA expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of GDRTA's employees to perform their job duties may result in discipline up to and including discharge.

Disclaimer:

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. New or modified activities, duties and responsibilities may be assigned at any time, with or without notice. #

INDHP Pay:

$54,104.00

• $67,632.

00 per year

Benefits:

Dental insurance Employee assistance program Health insurance Health savings account Life insurance Paid time off Referral program Retirement plan Vision insurance

Work Location:

In person