Join a Company Where Craftsmanship Still Matters For more than 65 years, Kountry Kraft has been building some of America's finest custom cabinetry. Every project is made to order, every detail matters, and every employee plays an important role in delivering an exceptional customer experience. As a second-generation, family-owned company, we combine traditional craftsmanship with modern manufacturing, innovative technology, and a culture built on teamwork, respect, and continuous improvement. We're looking for an experienced Director of Order Processing to lead one of the most critical departments in our company. About the Role Working closely with Sales, Engineering, Production, Purchasing, and Executive Leadership, the Director of Order Processing will be responsible for ensuring customer orders move accurately and efficiently from submission through release to manufacturing. You will lead the team responsible for reviewing, processing, and preparing customer orders for production, ensuring every detail is accurate, complete, and clearly communicated before manufacturing begins. This role is an important link between our customers, sales team, and manufacturing operation. You'll help improve processes, strengthen communication, develop your team, and ensure we continue delivering the quality and service our customers expect from Kountry Kraft. If you enjoy solving complex problems, building strong teams, improving processes, and creating an exceptional customer experience, we'd love to meet you. What You'll Do

• Lead, coach, and develop the Order Processing team
• Ensure accurate and efficient processing of customer orders
• Oversee the order process from submission through production release
• Improve speed, accuracy, quality, and productivity throughout the order process
• Review and help resolve complex or non-standard order requirements
• Ensure order details, specifications, and documentation are complete and accurate before release to production
• Collaborate closely with Sales, Engineering, Production, and Purchasing
• Identify bottlenecks and opportunities to improve workflow and communication
• Help evaluate and improve software and systems used for quoting, order processing, and drafting
• Establish and monitor department standards, procedures, and performance expectations
• Support dealers and sales representatives in resolving order-related questions and issues
• Drive continuous improvement within the Order Processing department and across departments that interact with the order process What Makes You Successful
• A natural leader
• Highly organized
• Customer focused
• Detail oriented
• Comfortable making decisions and solving problems
• Passionate about continuous improvement
• Able to manage multiple priorities in a custom, made-to-order environment
• Able to balance technical knowledge with strong relationship-building skills Preferred Experience
• 10+ years of leadership or relevant industry experience
• Cabinet manufacturing or woodworking industry experience preferred
• Understanding of cabinetry construction and design
• Ability to read blueprints and architectural drawings
• Experience working with CAD or cabinetry design software
• Experience with ERP or order management systems
• Strong Microsoft Office skills
• Excellent communication and organizational abilities
• Degree in Engineering, Cabinetry, Business, or a related field preferred; equivalent industry experience considered Why Kountry Kraft?
• Family-owned values
• Exceptional craftsmanship
• Industry-leading quality
• Investing in our people
• Long-term careers—not just jobs
• Collaborative leadership team
• Making products we're proud to put our name on Location Based at our manufacturing facility in Newmanstown, Pennsylvania, with occasional travel to customer locations and industry events.

Apply Today If you're ready to lead an important part of the process behind some of America's finest custom cabinetry, we'd love to hear from you. Apply today with your resume and let's start the conversation. Use the link below to submit your resume directly to us: https://kountrykraft.com/contact-us/careers/ Benefits 401(k) Dental insurance Health insurance Paid time off Vision insurance

Work Location:

In person

Benefits:

401(k) Dental insurance Health insurance Paid time off Vision insurance

Work Location:

In person