Admin - Logistics

Company Profile:

Diakon Logistics provides white-glove, last-mile delivery solutions for the most reputable furniture and appliance retailers in the country. Come join our growing company.

Job Overview:

In this office position, you will guide deliveries of merchandise and appliances to customers by coordinating a group of independent contractor carriers in a call center environment. With the leadership and support of the location's management staff, you will work cross-functionally with key partners in our corporate office and client leadership to effectively achieve or exceed goals and produce outcomes in line with the company's vision.

Responsibilities and Duties:

Provides administrative support for delivery operation. Consistent and immediate communication of operational challenges and customer escalations while executing timely resolutions. Answers a high volume of calls, screens calls, schedules appointments. Heavy customer service and dispatching. Route monitoring and communicating with delivery teams throughout the day. Determine priorities and multi-tasks. Maintains historical records by tracking and accurately recording information. Contributes to team effort by accomplishing assigned tasks and effectively communicating to responsible parties across the network.

Skills/Requirements:

Bilingual with Spanish a plus. Excellent computer skills with experience using Excel and MS Office applications. Data Entry Skills, Thoroughness, Organization, Attention to Detail Excellent written and verbal communication skills. Dependable, with a strong focus on customer service and time management. High school Diploma or GED required.

Schedule :

Employees will work 5 days a week at this 6 days a week location. This is an in-office position - no remote or hybrid options available.

Hourly Rate :

$17-$19/hour, DOE + bonus potential. Diakon offers competitive wages and bonuses, medical benefits, 401(k) plan with match and paid vacations and holidays to full-time employees.