Reverse Logistics Specialist

Reverse Logistics Specialist Socomec, Inc. Watertown, MA Job Details Full-time From $70,000 a year 6 days ago Qualifications Customer communication Teamwork Customer returns handling Interpersonal skills ERP systems Logistics Inbound logistics Mid-level Freight forwarding logistics Key Performance Indicators Entrepreneurship Attention to detail Updating inventory records Customer support Freight Root cause analysis Cross-functional collaboration 2 years Communication skills Cross-functional communication Supply chain collaboration Handling customer exchanges Full Job Description Socomec Group (Socomec) is a global leader in electrical equipment engineering and manufacturing, specialized in low voltage energy performance. Socomec NAM (NAM) is Socomec's organization overseeing all operations in North America. It includes 2 industrial sites and Socomec Inc. (SAM), the sales organization and Powersmiths USA (sales and service). About This Role The Reverse Logistics Specialist will be responsible for managing the end-to-end reverse logistics process, including returns, replacements, credits, and product disposition. This role will work closely with Customer Service, Tech Team, Supply Chain, Sales, Customer, Warehouse, and Finance to ensure returned material is processed accurately and efficiently. Key Responsibilities And Accountabilities Manage and coordinate customer returns, repairs, replacements, and exchanges. Review and process return requests (RMA) and related documentation. Ensure proper routing of returned products (inspection, repair, restock, scrap, etc.). Partner with Customer, Customer Service, and Supply Chain to resolve return-related issues. Track inbound return shipments with warehouses and freight providers. Maintain accurate records of returns, inventory adjustments, and credits. Support root cause analysis and identify trends in returns. Coordinate with Finance on credit processing and reconciliation. Communicate return status and issues to internal teams and customers. Support reporting and KPI tracking related to returns and turnaround time. Essential Qualifications, Experience, And Skills 2+ years of experience in logistics, supply chain, or customer service. Experience with returns/RMA processes preferred. Strong attention to detail and ability to manage multiple priorities. Excellent communication and cross-functional collaboration skills. Comfortable working with ERP systems and Excel. Result oriented and hands on . Entrepreneurial, resourceful, innovative and energetic; demonstrates a passion for results and a winning outlook. Analytical and detail-oriented. Consistently demonstrates the highest level of integrity in all interactions and decision-making. Strong verbal and written communication skills with the business acumen to clearly present concepts and ideas .

Compensation:

$70, 000 USD Upon request, we will provide reasonable accommodation for disabilities to support participation of candidates in all aspects of the recruitment process. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex or national origin. All applications are reviewed directly by the Socomec North America Talent Acquisition team and other human reviewers. No automated or AI‑based systems are used to make decisions in the application review process. We thank all those who apply. However, only those candidates selected for an interview will be contacted.

Job Type:

Full-time Pay:

From $70,000.00 per year

Experience:

Logistics:

2 years (Preferred) Customer support: 2 years (Preferred)

Work Location:

Hybrid remote in Watertown, MA 02472