Summary This position is responsible for performing duties related to patient transitional care management (TCM). In-office presence is an essential function due to the need for real-time collaboration with providers, direct interaction with patients and caregivers, and secure handling of health data in compliance with HIPAA. Minimum Qualifications Minimum completion from an accredited program for medical assistants i.e., Certified Medical Assistant (CMA) or Registered Medical Assistant (RMA.), and Responsible for maintaining continuing education credits and renewal of certification prior to expiration. CPR and First Aid Certified Passage of a criminal background check. Understand and practice the ethics of confidentiality, requirements of Health Insurance Portability and Accountability Act (HIPAA). Valid driver's license and reliable transportation Knowledge, Skills, and Abilities Computer skills using Microsoft (MS) Excel and SharePoint, MS Word, MS Outlook, MS Teams, Acumen, and various data management platforms used by partners of Eastern Nephrology Associates. Ability to function well while involved in multiple task assignments. Ability to understand and follow oral and writer instructions. Ability to meet set deadlines. Possess a willingness to accept orders and perform repetitive tasks. Skill in organizing resources and establishing priorities. Excellent verbal and written communication skills required.

Supervisory Responsibilities:

None Essential Functions Essential Functions:

All essential functions listed below are expected to be performed on-site. ENA has determined that these duties cannot be effectively or securely executed in a remote environment without compromising patient care, data privacy, or operational standards. Continuous monitoring of various informational sources (i.e., Health Information Exchange (HIE), hospital systems, etc.) to identify patient activity relating to discharge from an inpatient setting. 30% Provide interactive contact within two business days of discharge from an inpatient setting to perform required components of the TCM outreach. 30% Provide coordination of patient appointments for TCM face to face services, hospital follow-up, etc. 10% Continuous monitoring of various informational sources to identify patient activity relating to recurrent emergency room use and repeat hospitalizations. 10% Provide patient care services in the clinic as assigned. 10% Other duties as assigned 10% Physical Demands Hearing, color vision, depth perception, field of vision, balancing, handling, and talking. Extended periods in a stationary position. Repetitive motion such as entering data into computer-based programs . Position self with full range of body motion, manual dexterity, and eye-hand coordination. Lift or move up to 10 pounds. Employee is expected to use appropriate ergonomics and tools such as hand carts for heavier loads. Work Environment Work is normally performed in a typical interior office environment. The noise level is usually moderate. Some office environments have stairs. The work schedule is Monday-Friday, 8:00 am to 5:00 pm with a one-hour lunch. Some after-hours work may be necessary to achieve the goals of the organization. Travel to other sites of Eastern Nephrology Associates may be required. This position is designated as an on-site, patient-facing role. In-office presence is an essential function due to the need for real-time collaboration with providers, direct interaction with patients and caregivers, and secure handling of health data in compliance with HIPAA. To request a reasonable accommodation for any part of the application or hiring process, please see our Accessibility Statement or contact Human Resources at hr@easternnephrology.com or 252-864-2049.