Join a team where your coordination skills, problem‑solving mindset, and customer‑focused approach truly make an impact. We're looking for a Logistics Coordinator who thrives in a fast‑paced environment, enjoys keeping operations running smoothly, and is energized by both shipping logistics and customer interaction. If you like variety in your work and take pride in accuracy, communication, and teamwork, this role is for you. What You'll Do Logistics & Shipment Coordination (Primary Focus) Inbound & outbound coordination to ensure shipments move on time and with complete documentation. Maintain accurate shipping records , freight costs, and sales order details. Serve as the main contact for export paperwork and customs broker communication. Monitor urgent or short shipments and resolve disruptions quickly . Support freight optimization by evaluating carrier options and identifying cost‑saving opportunities. Track carrier and supplier performance, escalating patterns that create risk. File and manage freight claims for lost, damaged, or short shipments through resolution. Customer Service Backup (Key Responsibility) Dedicate part of each week to customer service support , including answering phones with the team. Serve as the full backup for Customer Service during vacations, illness, or other absences. Learn and maintain full working knowledge of CS systems, workflows, and account procedures. Resolve customer inquiries related to orders, shipments, and general service needs. Ensure seamless transitions between logistics duties and customer service coverage. Process Improvement & Communication Provide clear updates to internal teams on shipment status, risks, and exceptions. Respond to internal logistics questions and maintain visibility across departments. Identify opportunities to improve logistics and customer service processes — and help implement them. What Makes You Successful Here Reliable, organized, and proactive with excellent time management. Strong attention to detail and accuracy. Collaborative, respectful, and able to handle feedback with grace. Effective communicator — written and verbal. Comfortable multitasking and shifting between logistics and customer service. Self‑motivated, adaptable, and eager to learn. Able to find the right yes and embrace change. What You Bring Experience in logistics , shipping administration, or customer service (preferred). Comfort working in an ERP system . Associate's or business degree (preferred) OR 2+ years relevant experience. Proficiency with MS Office; strong Excel skills (sorting, filtering, LOOKUPs, basic reporting). Why People Love Working Here We don't just talk about stability and culture — we live it. Starting at $24/hour (plus overtime + bonus opportunities) Modified 1st‑shift workweek 4.5‑day workweek = 2.5‑day weekends 10 company‑paid holidays PTO available the 1st of the month after hire (prorated) PTO + Holiday hours count as WORK hours (can contribute to OT!) Option to buy an additional week of PTO Bonus program pays out twice per year Rock‑solid job security — no layoffs in 15 years Medical, Dental, Vision, 401(k) A culture built on respect, accountability, and continuous improvement A team that values clarity, communication, and collaboration Leadership that believes in supporting people, not micromanaging them Ready to Apply? If you're energized by ownership, visibility, and being part of a stable, growing company where your work truly matters, we'd love to meet you.

Pay:

$24.00 - $27.00 per hour

Benefits:

401(k) matching Dental insurance Employee discount Flexible schedule Health insurance Life insurance Paid time off Referral program Vision insurance

Experience:

Supply chain: 1 year (Required) Customer service: 1 year (Preferred)

Logistics:

1 year (Preferred)

Language:

English (Required)

Work Location:

In person