Business Process Owner at gategroup Business Process Owner at gategroup in Vienna, Virginia Posted in 1 day ago.

Type:

full-time

Job Description:

About us gategroup is the global leader in airline catering, retail-on-board, and hospitality products and services. gategroup provides passengers with superior culinary and retail experiences, leveraging innovation and advanced technology solutions. Headquartered in Zurich, Switzerland, gategroup delivers operational excellence through the most extensive catering network in the aviation industry, serving passengers from over 200 operating units in over 60 countries/territories across all continents. We work in an exciting industry - fast-paced and ever-changing. Industry trends and customer expectations are constantly evolving and it is critical that we are agile, innovative, and ready for change - and our people are our driving force. We offer attractive opportunities to be part of this fast-paced and truly international working environment. For further information, please visit www.gategroup.com. Job Summary Owns the end to end Transport process family for North America. Responsible for designing, standardizing, testing, deploying, and governing routing, loading, dispatch, sequencing, and last mile transport processes. This role integrates RPO-SD responsibilities specific to Service Delivery-translated into the transport domain.

Annual Hiring Range/Hourly Rate:

$90,000- $95,000/Per Year This position is eligible for incentive pay of 10% of the annual base salary, dependent upon successful attainment of company, team, and individual goals. Benefits Paid time off 401k, with company match Company sponsored life insurance Medical, dental, vision plans Voluntary short-term/long-term disability insurance Voluntary life, accident, and hospital plans Employee Assistance Program Commuter benefits Employee Discounts Main Duties & Responsibilities 1. Process Design & Governance Define end?to?end transport process standards (routing, dispatch, loading, return flows). Develop SOPs, workflows, KPIs, audit controls, and standard work documents. Maintain the transport process architecture and ensure alignment with GPS. Conduct structured process testing and validation before deployment. 2. Digital Tools & Automation Define requirements for routing engines, telematics, mobile devices, and loading tools. Support technology pilots and evaluate performance vs. expected benefits. Work with BI teams to deploy dashboards and analytics for route performance. 3. Training & Knowledge Transfer Develop training materials for routing, dispatch, and loading processes. Conduct train?the?trainer and site?level coaching sessions. Maintain transport process documentation in the centralized knowledge repository. 4. Performance Optimization & Audits Perform route diagnostics, error analysis, and productivity reviews. Conduct regular transport audits and gap assessments. Implement corrective action plans with hubs and transport leaders. 5. Equipment/Tools Governance Define and maintain specifications for transport equipment and digital tools. Ensure HSSE&Q compliance and operational suitability.

Qualifications Education:

Bachelor's degree in Business, Engineering, Operations, or related field. Lean/6-Sigma certification preferred.

Work Experience:

At least 3 years in operations, supply chain, inventory, or internal logistics. Understanding of material flow, receiving, inventory control, or warehouse operations. Experience writing SOPs, process flows, or technical instructions.

Language and Communication Skills:

Excellent written and verbal English communication skills. Strong executive presence with the ability to communicate complex operational information clearly to senior leadership. Demonstrated ability to influence, facilitate, and build alignment across global, regional, and local stakeholders. Strong presentation, training, coaching, and workshop-facilitation skills. Ability to listen effectively, challenge constructively, and build trusted cross-functional relationships.

Core Competencies Required Customer Focus:

Delivers prompt, courteous, and effective support to all users.

Accountability:

Takes ownership of assigned tasks and follows through to resolution.

Teamwork:

Works collaboratively and supports colleagues to achieve common goals.

Communication:

Explains technical information clearly to non-technical users.

Adaptability:

Remains flexible and calm under pressure in a fast-paced environment.

Continuous Learning:

Proactively develops skills and keeps knowledge up to date.

Job Dimensions Geographic Responsibility:

US Type of Employment:

Full-time The above statements are intended to describe the general nature and level of the job being performed by the individual(s) assigned to this position. They are not intended to be an exhaustive list of all duties, responsibilities, and skills required. gategroup reserves the right to modify, add, or remove duties and to assign other duties as necessary. In addition, reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position. Candidates may be required to go through a pre-employment drug screen, criminal check, and/or airport fingerprinting. gategroup - an equal opportunity employer. We are committed to workforce diversity and actively encourage all qualified persons to seek employment with us, including, but not limited to, racial and ethnic minorities, women, veterans, and persons with disabilities.