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Job Description
Customer Service & Cust. Supply Chain Analyst Golding - 2.1 St. Louis, MO Job Details 17 hours ago Qualifications Customer communication Full Job Description Purpose The Customer Service & Customer Supply Chain Analyst is responsible for supporting customer satisfaction and supply chain performance through effective order management, customer communication, and data analysis. This role serves as a key liaison between customers and internal departments, ensuring timely order fulfillment, accurate information flow, and proactive resolution of supply chain challenges. The position utilizes data-driven insights to improve operational efficiency, customer service performance, and overall supply chain effectiveness.
Primary Tasks:
Monitor and respond to customer inquiries regarding order status, product availability, delivery schedules, and related service concerns. Manage customer EDI setup, maintenance, and troubleshooting to support accurate and efficient order transmission. Coordinate with internal departments to ensure customer orders are processed, fulfilled, and delivered according to customer requirements. Track customer orders from receipt through delivery and communicate updates as needed. Analyze customer service and supply chain data to identify trends, service opportunities, and operational improvements. Develop, maintain, and distribute reports on key performance indicators (KPIs), service metrics, and supply chain performance. Collaborate with Sales, Operations, Production, Warehouse, Logistics, Procurement, and Quality teams to support customer requirements and business objectives. Support demand planning and forecasting activities through analysis of customer order patterns and historical data. Investigate and resolve customer concerns, order discrepancies, and supply chain disruptions in a timely and professional manner. Identify and implement process improvements that enhance customer experience, improve service levels, and reduce inefficiencies. Maintain accurate records and documentation related to customer accounts, orders, and supply chain activities. Utilize ERP, EDI, and reporting systems to monitor performance, manage transactions, and support decision-making. Performs additional duties as assigned that are consistent with the scope, level of responsibility, and essential functions of this position in support of departmental and operational objectives.
Other Skills:
Strong customer service orientation with the ability to build and maintain positive customer relationships. Strong analytical and problem-solving skills with the ability to interpret data and identify trends. Excellent organizational skills with the ability to manage multiple priorities and deadlines. Ability to communicate effectively with customers and cross-functional teams. Strong attention to detail and commitment to accuracy. Proficiency in Microsoft Excel and other business reporting tools. Ability to work independently while contributing effectively within a team environment. Adaptability and willingness to support changing business needs. Education and Experience Bachelor's degree in Supply Chain Management, Business Administration, Logistics, Operations Management, or a related field preferred. Minimum of 2 years of experience in customer service, supply chain, logistics, order management, or a related business function preferred. Experience working with ERP systems, EDI platforms, and customer order management processes preferred. Experience within a food manufacturing environment preferred. Strong understanding of supply chain processes, order fulfillment, and customer service best practices.
