Position Purpose:

The Supply Chain Compliance Analyst plays a critical role in protecting revenue, improving customer compliance, and driving operational excellence across Lindt & Sprüngli's supply chain. This position is responsible for analyzing, validating, and resolving customer return, overage, shortage, and damage (ROSD) claims, as well as other logistics-related claims submitted by wholesale customers. Acting as a key liaison between Customer Service, Sales, Finance, Transportation, Warehousing, and customers, the analyst investigates claims, identifies root causes, disputes invalid deductions, and drives corrective actions to reduce future occurrences. The role requires a strong understanding of the order-to-cash process, supply chain operations, customer compliance programs, and contractual customer requirements. The ideal candidate is analytical, self-driven, detail-oriented, and proactive, with the ability to turn data into actionable insights, strengthen customer relationships, and improve business performance. This is a hybrid role requiring three days per week in our corporate office in Stratham, NH.

Essential Job Functions & Responsibilities:

Reporting, Analysis & Customer Compliance Analyze customer returns, overage, shortage, and damage (ROSD) claims to validate shipment accuracy and identify opportunities to reduce recurring issues. Monitor trends and performance metrics to identify operational risks, customer compliance concerns, and claim drivers. Communicate customer compliance updates and requirements to internal stakeholders to ensure alignment and adherence across the organization. Develop expertise in customer routing guides, compliance programs, and contractual supply chain requirements. Build strong working relationships with Customers, Internal Sales Teams, Brokers, Customers, Customer Service, Finance, Transportation, and Warehousing teams. Partner with sister companies, including Ghirardelli and Russell Stover, to share best practices and drive process improvements. Claims Management & Resolution Identify root causes of customer claims and recommend process improvements across the supply chain. Manage claim processing and reporting activities within SAP. Learn and navigate customer-specific portals to proactively prevent claims and compliance issues. Monitor resolution progress and ensure accountability across cross-functional teams. Support accounting activities by researching invoice discrepancies, payment issues, and order-related inquiries. Share expertise and provide guidance to internal teams on customer compliance requirements, claim trends, and best practices. Job Responsibilities Categorize and analyze opportunities for improvements ROSD claims. Process, resolve, and report customer logistic deductions in SAP. Govern resolution management; initiate claim disputes and actively follow up to ensure resolution. Learn and navigate customer specific portals to allow for timely disputes and effective communication. Provide leadership by sharing knowledge and skills to cross functional teams. Support accounting by creating orders or providing insight into invoice and payment issues.

Qualifications & Requirements:

Experience:

3-5+ years of experience in Supply Chain, Distribution, Logistics, Transportation, Customer Compliance, or a related field. Experience working within an ERP system; SAP experience preferred. Experience investigating customer deductions, claims management, or supply chain compliance is strongly preferred.

Skills & Knowledge:

Strong knowledge of warehouse, transportation, logistics, and distribution operations. Understanding of order-to-cash processes and customer compliance requirements. Strong analytical and problem-solving skills with the ability to interpret data and identify trends. Proficiency in Microsoft Excel and other Microsoft Office applications. Excellent written and verbal communication skills. Ability to manage multiple priorities and meet deadlines in a fast-paced environment. Self-motivated, highly organized, and detail oriented. Ability to influence cross-functional teams and drive issue resolution.

Education:

Bachelor's degree in supply chain management, Business, Logistics, Finance, or a related field required.

Total Rewards:

Compensation Range:

$67,238 - $87,409 To learn more about our benefits visit https://jobs.lindtusa.com/total-rewards Lindt USA's salary range reflects market rates based on our size, revenue, and location. Starting pay is determined using a wide range of factors including, but not limited to, job-related skills, knowledge, and experience as well as market conditions. A bonus and/or long-term incentive may be included as part of this compensation package. Lindt and Sprüngli is an equal opportunity employer and considers all qualified applicants for employment without regard to race, color, national origin, religion, sex, disability, age, veteran status, or any other classification protected by state, local or federal law. Applicants for this position must successfully pass a background screening and may be required to pass drug screenings as well. If you are looking to join a winning team and fast-track your career, contact us! 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