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DE
DHL eCommerce
Sr. Sales Operations Analyst
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Based on Florida data
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What they do
An Operations Analyst analyzes systems and processes in an organization or business and uses findings to help solve problems and improve management. Uses advanced statistical and mathematical models and computer software to analyze a wide variety of data; collaborates with other analysts and with the management of an organization.
$73,491 / year median in Florida
+13% projected growth
Job Description
Job Description Help for Job Description. Opens a new window. DHL e
Certified as a Great Place to Work, we're dedicated to fostering a positive, collaborative, and supportive environment for all. Our commitment and engagement with Our People ensure we continuously build a workplace we're all proud of. Plus, with competitive compensation and exceptional perks, we make sure your personal life shines just as brightly as your career.
Commerce Equal Opportunity Employer/Disability/VET Location:
Florida, Weston (FLL) Job BriefThe Sr. Sales Operations Analyst partners with Sales leadership to improve commercial performance through analytics, forecasting, CRM optimization, reporting, and process improvement. At DHL, our people are our greatest asset! Everyone's contribution drives us to be the world's #1 logistics company.Certified as a Great Place to Work, we're dedicated to fostering a positive, collaborative, and supportive environment for all. Our commitment and engagement with Our People ensure we continuously build a workplace we're all proud of. Plus, with competitive compensation and exceptional perks, we make sure your personal life shines just as brightly as your career.
JOB SUMMARY
The Sr. Sales Operations Analyst partners with Sales leadership to improve commercial performance through analytics, forecasting, CRM optimization, reporting, and process improvement. This role supports strategic decision-making by transforming data into actionable insights while driving operational excellence across the commercial organization.ESSENTIAL DUTIES
&;RESPONSIBILITIES
- Develop executive dashboards and KPI reporting using Power BI, Salesforce, and Excel.
- Analyze revenue, margin, customer profitability, pricing performance, and sales productivity.
- Build forecasting models and monitor pipeline health.
- Perform win/loss analysis and identify commercial growth opportunities.
- Develop automated reporting to reduce manual effort and improve decision-making.
- Support Quarterly Business Reviews (QBRs) and executive leadership presentations.
- Identify trends and provide recommendations to improve commercial effectiveness.
- Maintain data quality across CRM and reporting systems.
- Own weekly pipeline reporting and sales forecasting processes.
- Support territory planning, quota management, and sales process improvements.
- Coordinate cross-functional commercial initiatives across Sales, Pricing, Finance, Marketing, and Operations.
EDUCATION AND/OR EXPERIENCE
- Bachelor's degree in Business, Finance, Analytics, Economics, Supply Chain, or related field preferred.
- 5 years' experience in sales operations, commercial analytics, business intelligence, or related experience.
- Knowledge of pricing analytics, forecasting, and customer profitability preferred.
- Experience supporting enterprise sales organizations preferred.
REQUIREMENTS
- Experience with CRMs and sales reporting (Salesforce.com, MS Dynamics or similar CRM platforms).
- Advanced Microsoft Excel skills (pivot tables, Power Query, complex formulas).
- Experience building dashboards (Power BI, Tableau or similar BI platforms).
- Strong analytical, problem-solving, and executive presentation skills.
PHYSICAL DEMANDS
- Physical demands are consistent with professional office setting
- Regular sitting at workstation for 75-100% of the work shift
- Travel required ( Equal employment opportunity, including veterans and individuals with disabilities.