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Regional Continuous Improvement Manager
Career Insights for Process Manager
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Based on Florida data
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What they do
A Process Manager develops and manages business processes and process improvements, or manages processes in production or manufacturing. Identifies and creates processes that support the objectives of a business. May implement and manage business process improvements across operational departments in a company.
$105,309 / year median in Florida
-0% projected decline
Job Description
Regional Continuous Improvement Manager
Worldwide Flight Services, Inc.
•
Miami, Florida
•
PERMANENT
Updated 09/02/2026
Job Description
Job Summary
About WFS
Join our Worldwide Flight Services family and contribute to the timely delivery of cargo shipment, luggage, business to customer delivery, and on-time flights while operating safely and securely. We perform at the highest level for our customers every day, and strive to be an exceptional leader in our industry with our teams of cargo, passenger, ramp handling, and technical service experts in 227 airport locations in 27 countries on 5 continents. Are you ready to take off on your next career with us?
Job Summary
Worldwide Flight Services (WFS) has an exciting opportunity for a Regional Continuous Improvement Manager - MIA. The WFS CI team provides a common language, processes, and metrics across the enterprise which includes regular reviews of performance metrics to drive continuous improvement and strives for operational excellence across all business functional areas and processes by deploying Lean tools and Six Sigma principles. The Regional CI manager will play an active role in driving accelerated operating and financial performance through continuous process improvement and execution of improvement initiatives. The selected candidate will work closely with the CI Director and operational teams to develop and manage strategic initiatives. This position requires sound leadership, operations and productivity improvement knowledge, keen core finance and business acumen, and excellent communication and interpersonal skills.
Responsibilities
Be a liaison to the CI Director for the station
Train, coach and facilitate Lean/Continuous Improvement (CI) concepts and principles e.g., Toyota Kata Process, Managing for Daily Improvement (MDI), A3 Thinking based on PDCA, Problem Solving, Cultural transformation, leadership standard work and additional tools/methodologies as directed
Be a thought leader and provide lean/CI expertise to the CI Champions, Operations Managers, and department managers to develop business and departmental transformation plans based on value-stream thinking
Train, facilitate and support the CI Champions and Operations in deploying and sustaining the WFS Value System, development of Strategic Projects for the facility, and drive supporting CI transformation plan to deliver strategic business goals.
Be an active participant in CI Meetings at appropriate levels.
Coach teams in the CI process and in identifying problems, developing effective countermeasures, and sustaining solutions
Champion "Safety Excellence" by complying with all Safety rules/processes, supporting the Safety Elements, and driving the organization to utilize CI thinking to identify, solve and sustain problems within the Safety Pillar.
Provide Lean/CI training and coaching to salaried and hourly employees on Lean/CI concepts, principles, tools such as A3 Thinking, Practical Problem Solving, Daily Management Boards, Visual Management, 5S, Standardized Work, Value Stream Mapping, TPM (TOTAL
PRODUCTIVE MAINTENANCE
) and other tools based on business need
Actively identify barriers to Lean/CI success and develop strategies to overcome and gain alignment.
Work with CI Champions and operations leaders to effectively measure and document the impact of process improvements on business results.
Support the strategic growth strategy by supporting the deployment of the WFS Value System in acquired companies as directed
Minimum Requirements
Bachelor's degree strongly preferred or an equivalent level of experience.
Must be comfortable interacting with, and coaching, individuals at various levels of an organization with the appropriate level of tact.
Must have strong organizational skills.
Must have an extremely high level of integrity and confidentiality.
Prefer someone with experience working with multiple facilities simultaneously
As a regional role this role may require occasional travel to different cities (