OPERATIONS ANALYST I

OPERATIONS ANALYST I

State of Florida

• Department of Revenue
• 3.5 Tallahassee, FL Job Details $35,261.28
• $38,972.

88 a year 1 day ago Benefits Paid parental leave Paid holidays Health insurance Dental insurance Parental leave Vision insurance Life insurance

Qualifications Research Full Job Description Requisition No:

875668

Agency:

Department of Revenue Working Title:

OPERATIONS ANALYST I

• 73001399

Pay Plan:

Career Service Position Number:

73001399

Salary:

$35,261.28

• $38,972.

88 / annually

Posting Closing Date:

05/21/2026 Total Compensation Estimator Tool Florida Department of Revenue Information Services Program Operations Analyst I Tallahassee If you have a desire to use your talent and skills at an organization that provides critical services to millions of individuals, businesses and families across the state, the Florida Department of Revenue invites you to apply to become an essential member of our team. We are committed to maintaining a diverse workforce and providing employment opportunities to veterans and individuals who have a disability. To learn more about the Department of Revenue's excellent array of benefits, including career training, tuition waivers, paid vacations, insurance, and retirement programs, visit our website .

JOB SUMMARY

The Information Services Program is seeking an Operations Analyst I for Service Operations-Production Services Team. This role is responsible for providing technical assistance, reviewing, and developing operational procedures to ensure efficient and effective outcomes within the batch management process to include defining criteria and processes, supporting operational improvements, and contributing to program analysis and service performance measures.

Key Responsibilities include:

Manage and monitor service requests and incidents related to batch job services using an IT Service Management (ITSM) tool. Responsible for analyzing and evaluating incoming requests, reported incidents, and supporting the setup, execution, and maintenance of batch jobs. Collaborating with business units, developers, and operations staff to implement, monitor, and maintain production schedules and jobs using enterprise scheduling tools such as OpCon and SAP. Attend and facilitate regulatory meetings as a representative of service teams and program areas. Communicates effectively with peers, customers, and management to support operational needs, strategic goals, and project deadlines. Prepare and compile operational reporting data, including production schedule completion status, daily batch job failures in OpCon, and service requests for batch job modifications within the ITSM tool. Responsible for researching SAP systems to identify and resolve data issues involving damaged or incomplete forms generated through the DOR Mail Room, ensuring timely reprinting and distribution of critical documents.

MINIMUM REQUIREMENTS

Two years of experience in job scheduling, batch operations, or IT production support environments (e.g., OpCon or similar workload automation tools) Two years of experience in customer service, incident management, or IT service desk operations One year of experience in data analysis, reporting, or operational performance tracking

PREFERENCES

Experience using IT Service Management (ITSM) tools for incident and request management Experience supporting enterprise applications such as SAP or similar ERP systems

SPECIAL NOTES

This position is located at the Capital Circle Office Complex, but may require travel to alternate work locations to support teams. This position is not eligible for Telework. Tentative Monthly Salary is $3,242.50.

SALARY:

$35,261.28

• $38,972.

88 / annually

BENEFITS

Benefits include, but are not limited to, health insurance, life insurance, tuition waivers, paid sick and personal leave, paid parental leave, 10 paid holidays annually, retirement savings, and vision and dental insurance.

ADDITIONAL INFORMATION YOU NEED TO KNOW CONTACT INFORMATION

Regenia Walker, (850) 717-7346, SCREENING

DISCLAIMER

Your responses to qualifying questions must be verifiable by skills and/or experiences you stated on your candidate profile and/or resume.

SKILLS VERIFICATION TEST OR ONLINE SKILLS ASSESSMENT

If you meet the minimum job requirements, we might require you to take a skills verification test or an online skills assessment to be considered for an interview.

CANDIDATE POOL

Future vacancies may be filled from this advertisement for a period of up to six months.

CRIMINAL BACKGROUND CHECKS

You will be required to undergo a National Level-2 criminal background check which requires you to provide your fingerprints.

REMINDER

Male candidates born on or after October 1, 1962, will not be eligible for hire or promotion unless they are registered with the Selective Services System (SSS) before their 26th birthday or have a Letter of Registration Exemption from the SSS. For more information, please visit the SSS website at http://www.sss.gov. Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation. The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.

VETERANS' PREFERENCE.

Pursuant to Chapter 295, Florida Statutes, candidates eligible for Veterans' Preference will receive preference in employment for Career Service vacancies and are encouraged to apply. Certain service members may be eligible to receive waivers for postsecondary educational requirements. Candidates claiming Veterans' Preference must attach supporting documentation with each submission that includes character of service (for example, DD Form 214 Member Copy #4) along with any other documentation as required by Rule 55A-7, Florida Administrative Code. Veterans' Preference documentation requirements are available by clicking here. All documentation is due by the close of the vacancy announcement.