Find Jobs
Find Jobs Near You – Available Work in Your Location
Skip to job details
M
Mindlance
Connectivity Operations Analyst
Career Insights for Operations Analyst (General)
See where this job fits in the broader career landscape. Knowing your career path helps you see what's possible from here.
Scorecard
Based on Indiana data
Review key factors to help you decide if this role fits your goals. How is this calculated?
What they do
An Operations Analyst analyzes systems and processes in an organization or business and uses findings to help solve problems and improve management. Uses advanced statistical and mathematical models and computer software to analyze a wide variety of data; collaborates with other analysts and with the management of an organization.
$73,460 / year median in Indiana
+6% projected growth
Job Description
Connectivity Operations Analyst#26-23372
Columbus, IN
Onsite Job Description
Connectivity Operations Analyst Job Overview
We are seeking a contractor to support PSBU Digital Solution business development team by leading the operational monitoring and analysis of fleet connectivity across the global PrevenTech customer base. This role will be responsible for identifying non-communicating telematics devices, investigating connectivity failures, determining root causes, coordinating with internal stakeholders, and providing regular reporting to improve fleet connectivity and customer uptime.
As the number of connected engines continues to grow, this role will help establish a proactive connectivity management process and improve the customer onboarding and operational experience.
Key Responsibilities
Root Cause Analysis & Troubleshooting Support
Perform detailed investigations to determine the root cause of communication failures.
Differentiate between hardware, firmware, network, installation, configuration, power, SIM, and customer infrastructure issues.
Work with Engineering, Product, Service, IT, and regional teams to validate findings and coordinate corrective actions.
Track recurring issues and identify systemic opportunities for improvement.
Track issue resolution progress and report overall fleet communication health.
Connectivity Monitoring, Analysis & Reporting
Monitor fleet connectivity across all customer accounts and identify non-communicating telematics devices.
Analyze connectivity trends using available monitoring tools and reports.
Validate communication status between telematics devices, cloud infrastructure, and customer networks.
Prioritize connectivity issues based on customer impact and business priorities.
Provide executive summaries highlighting major connectivity risks and recurring issues.
Continuous Improvement
Recommend improvements to connectivity processes and installation practices.
Support the development of standardized troubleshooting procedures.
Identify opportunities to automate connectivity monitoring and reporting.
Contribute customer feedback related to connectivity into product improvement discussions.
Customer Success Operational Support
Support customer onboarding activities and operational readiness for new customer deployments.
Assist with Customer Success operational projects, documentation, reporting, and process improvements to improve scalability across the growing customer base.
Provide operational support for strategic initiatives and cross-functional projects as business priorities evolve.