Operations Analyst

Description Job Description:

Reporting Relationship:

Sr.

Operations Manager Supervision of Staff:

None Work Schedule:

Monday-Friday, overtime as needed.

Hours:

8:00am - 5:00pm,

EST Employee Classification:

Non-Exempt, Hourly Duties and Responsibilities:

Monitor schedules in the EMR database consistently to determine any potential scheduling/template concerns. Work with Sr. Operations Analyst to implement provider schedules monthly. Process appt. schedule changes in the EMR database and on the Provider Schedule that occur as a result of office hour adjustments or provider time off requests/cancelations. Ensure timely distribution and completion of reschedules/assist with reschedule process. Send broadcast messages for misc. interruptions related to daily clinical and injection room operations. Collaborate with Sr. Operations Analyst on interpreter service requests. troubleshoot interpreter issues and/or questions. Enter and distribute data on applicable auditing reports weekly/bi-weekly/monthly. Asses When I Work on a monthly basis for inconsistencies related to the EMR database and provider schedules. Create/edit monthly provider Systemic coverage schedules. Monitor and assign canceled appts. In R/S Mgr. Module in EMR database. Complete assigned EMR reminder tasks. Retrieve, assess, and process night calls. Assist with provider call outs during and after business hours (as needed), contacting patients and adjusting schedules. Work collaboratively with Sr. Operations Analyst to coordinate medical student, Resident and NP student rotations and preceptorships. Organize, assess, and troubleshoot rotation schedules based off of the provider and student's availability and possible school expectations. Assist Sr. Operations Analyst and/or Operations Manager with changes to the master provider schedules, as needed. Apply necessary parameters within the EMR database as it relates to the addition or removal of offices and/or providers. Update all appropriate documents related to permanent schedule changes. Run provider transition reports to migrate pts. to new ordering provider. Work with Sr. Operations Analyst and/or Operations Manager on special projects, as needed.

Education and Experience Requirements:

Thorough knowledge and understanding of medical workplace operations and functions. Ability to multi-task effectively. Ability to solve problems collaboratively and independently. Have strong critical thinking and strategy skills, extremely analytical. Be very detail-oriented, highly methodical and well organized. Excellent customer service skills. Ability to handle stressful situations such as multiple task deadlines and various troubleshooting scenarios. Capable of working independently with minimal supervision. Ability to work seamlessly with management, providers, co-workers, and various third party and external sources when necessary. Must be able to communicate effectively in a professional manner using appropriate written and verbal techniques. Must have strong computer skills; proficiency in Microsoft Office 365 platforms preferred. Familiarity with general EMR system operations preferred. College degree preferred.

Physical/Environmental Working Conditions:

General office environment; desk position, with phone and computer work.