Identity and Access Management (IAM)- Operational Analyst

Identity and Access Management (IAM)- Operational Analyst Cognizant - 3.8 Minneapolis, MN Job Details Full-time 12 hours ago Benefits Paid parental leave Employee stock purchase plan Paid holidays Disability insurance Health insurance Dental insurance 401(k) Paid time off Parental leave Vision insurance Life insurance Qualifications Internal controls Microsoft Excel Microsoft Access Microsoft Power Automate Technical documentation IT service management Regulatory compliance Compliance audits & assessments Process improvement Mid-level Improving operational efficiency Incident response Task prioritization SharePoint ServiceNow Systems & applications support Data validation Identity and access management (IAM) solutions 2 years Communication skills Python PowerShell Regulatory compliance management Banking regulatory compliance Full Job Description Job Summary Identity Access Management IAM Operational Analyst Role This role is a highly operational production facing position that provides critical day to day support for Ameriprise Bank FSBs Identity and Access Management IAM program The position is responsible for the accurate timely and auditable execution of access management processes that directly support bank operations regulatory compliance and risk management The role operates in a heavily audited environment requiring consistent adherence Responsibilities Job Description Identity Access Management IAM Operational Analyst Role This role is a highly operational production facing position that provides critical day to day support for Ameriprise Bank FSBs Identity and Access Management IAM program The position is responsible for the accurate timely and auditable execution of access management processes that directly support bank operations regulatory compliance and risk management The role operates in a heavily audited environment requiring consistent adherence to documented procedures strong attention to detail and a clear understanding of control requirements Accuracy repeatability and process discipline are essential as the work directly impacts user access security posture and audit outcomes To be successful the individual must demonstrate excellent communication skills a high degree of personal accountability and the ability to work independently with minimal oversight This role requires a self motivated professional who takes ownership of daily operational outcomes proactively manages workload and communicates clearly and effectively with both technical and business partners While the role is operational in nature it also functions as a Business Systems Analyst supporting and enhancing internal tools used to execute IAM processes efficiently consistently and at scale Core Operational Responsibilities Execute daily access management operations across approximately 80 Ameriprise Bank applications Perform daily retrieval validation and reconciliation of user data from 52 external vendor systems Create modify and remove user accounts in accordance with approved access requests and documented procedures Perform expedited password resets to support business continuity and incident response Ensure all activities meet audit compliance and control requirements Maintain and update process and procedural documentation clearly communicating changes and expectations Create and maintain integration and operational documentation for internally developed tools Identify operational gaps inefficiencies or control weaknesses and take personal ownership in recommending and driving improvements Knowledge Experience Success Characteristics Minimum 2 years of experience in an operational IAM security or IT support role Demonstrated ability to work independently prioritize daily operational tasks and meet deadlines without constant direction Strong sense of personal accountability for accuracy completeness and audit readiness of work products Excellent written and verbal communication skills particularly for procedural documentation stakeholder updates and audit support Experience documenting operational processes using BPMN 20 Working knowledge of ITSM processes and operational support models Handson experience with Microsoft Access Excel SharePoint Power Automate and Power Applications PowerShell Python Experience working with ServiceNow in an operational or ITSM capacity Certifications Required No Primary skill: Identity and Access Management (IAM), Identity Mgmt & Governance, IdentityManager, Privilege Access Managment Secondary skill: Microsoft Access, Excel, SharePoint, Power Automate and Power Applications, PowerShell Python Work model We strive to provide flexibility wherever possible. Based on this role's business requirements, this is a onsite position at Minneapolis - MN open to qualified applicants in the United States. Regardless of your working arrangement, we are here to support a healthy work-life balance though our various wellbeing programs. The working arrangements for this role are accurate as of the date of posting. This may change based on the project you're engaged in, as well as business and client requirements. Rest assured; we will always be clear about role expectations.

NOTE:

Please note, this role is not able to offer visa transfer or sponsorship now or in the future.

Salary and Other Compensation:

The annual salary for this position is depending on experience and other qualifications of the successful candidate.

Benefits:

Cognizant offers the following benefits for this position, subject to applicable eligibility requirements: Medical/Dental/Vision/Life Insurance Paid holidays plus Paid Time Off 401(k) plan and contributions

Long-term/Short-term Disability Paid Parental Leave Employee Stock Purchase Plan Disclaimer:

The salary, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.