Operations Analyst Platform Management

Job Title Operations Analyst - Platform Management Ref No. ADM5135 Job Location Cleveland (Business Services Center) Work Type Full Time Description Squire Patton Boggs is one of the world's strongest integrated legal practices. With over 1,500 lawyers spanning more than 40 offices across four continents, the firm is renowned for its local connections and global influence, delivering comprehensive legal services across North America, Europe, the Middle East, Asia Pacific, and Latin America. Our Global IT Team is currently seeking an Operations Analyst - Platform Management to provide ongoing monitoring of all global technology systems/services and routine processes and the administration/maintenance of core applications . The role is responsible for coordination and documentation of all major changes scheduled during the assigned shift and serves as the single point of contact for problem resolution processes. The Operations Analyst will provide the initial diagnosis of the issue, determine appropriate internal and external resources to assist in resolution, coordinate communication amongst problem resolution team, manage service provider problem escalation processes, identify problem impact and communicate to necessary parties, provide regular updates and identify alternative solutions during pro-longed outages. The work schedule is Monday through Friday, 9:00 am to 6:00 pm. We require a Bachelor's degree from four-year (4) college or university; five years' experience of working with PC and related peripheral material; and strong knowledge of networking hardware including: servers, network backup systems, printers, scanners, and other infrastructure type LAN/WAN-based products. The salary range for this position is $70,000 to $95,000k per year, depending on skills and experience. We offer excellent benefits, competitive compensation, and the opportunity to work in a professional, collaborative work environment. Squire Patton Boggs is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion or creed, sex, national origin, citizenship status, sexual orientation, gender identity, disability, veteran status, or any other condition protected by applicable law. This non-discrimination policy applies to all aspects of employment.