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Operations Officer I
Career Insights for Operations Analyst (General)
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Scorecard
Based on Ohio data
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What they do
An Operations Analyst analyzes systems and processes in an organization or business and uses findings to help solve problems and improve management. Uses advanced statistical and mathematical models and computer software to analyze a wide variety of data; collaborates with other analysts and with the management of an organization.
$72,326 / year median in Ohio
+4% projected growth
Job Description
Operations Officer I#26-34451
$16.94
- 20.
36 per hour
Toronto, ON, Canada
Hybrid
Job Description
Our client, a Banking company, is looking for a Operations Officer I for their Toronto, ON/ Hybrid location.
Responsibilities:
Typical Day-to-Day Responsibilities intake on the phones, place in the processing team, providing updates
Provide a broad range of operational support and perform general to specialized transactions and/or other processing activities for own Operations and Business Services function.
May contribute to analysis/reporting on critical projects or special initiatives that strengthen our operating model/processes and elevate service quality.
Customer:
Execute transactions accurately, on time, and in line with established guidelines/procedures while adhering to formal or informal Service Level Agreement(s) (SLAs
- Refer or escalate processing or operational issues as needed based on a solid understanding of the issue, connecting with the appropriate function/partner to facilitate resolution and ensure that service quality is maintained
- Identify opportunities to improve service delivery
- Support partners with incoming transactions, validating information as needed to perform adjustments within authority levels
- Interact with partners by responding to requests in an effective and timely manner
Shareholder:
Prioritize and manage own workload to meet Service Level Agreement (SLA) requirements for service and productivity
- Understand internal and industry regulations and trends, remain informed of emerging issues, and apply appropriate due diligence in adherence with operating policies/procedures
Consistently exercise discretion in managing correspondence, information, and all matters of confidentiality; escalate issues where appropriate
Support the timely and accurate completion of business processes - Actively review internal processes/activities and provide ideas for process improvement
- Investigate and escalate non-standard or high-risk activities as appropriate
- Adhere to enterprise frameworks and methodologies that relate to operations activities for own area (e.g. Anti-Money Laundering, Business Continuity Management
- Be knowledgeable of and comply with Bank Code of Conduct
Requirements:
- Bilingual is a MUST
- Strong communication skills
- customer service experience
Soft skills:
Attention to detail
Organization
Nice-to-have
Banking industry/ FI experience
Transfer knowledge
Job hoppers
Bilingual
- French/English
Ability to adhere to strict deadlines and handle high volumes of work
Excellent quantitative and analytical skills
Excellent organizational and time management skills
Ability to work independently, as well as part of a team
Self-motivated and goal-oriented
Ability to adapt to changing policies and procedures
Attention to detail is crucial
Understanding of MM and FX Products (e.
g. Options, Foreign Exchange spots and forwards, Money Market deposits and loans)
Sound knowledge of Microsoft Office, proficiency in Excel is a must, coupled with the ability to learn and apply skills to new software programs
Knowledge of Global and WSS platforms would be an asset
0-2 years' experience in a Trade Processing related role, preferably experience with cash products (such as Loans, Deposits, Swaps, and Forwards)