Invoice Quality Control II - Hybrid Schedule

Invoice Quality Control II - Hybrid Schedule Mansfield Oil Company United States, Georgia, Gainesville 1025 Airport Parkway (Show on map) Mar 10, 2026 The Invoice Quality Control Specialist II is responsible for monitoring customer invoice timeliness and accuracy as well as implementing new processes to ensure best in class customer invoice experience. The role serves as the primary interface for quality checks and identifying areas of improvement and automation of the customer invoicing process. The role demands a high degree of initiative, problem-solving/critical thinking skills, daily process evaluation, account profitability support, business/technical support, relationship management and a commitment to delivering value to the company, vendors, and customers. Responsibilities Quality Control and Account Profitability Support Oversee billing processes for customer accounts with intricate pricing models, high priority invoicing, emergency billing support, and specialized product lines
Assist with the onboarding process for both new and legacy customers, ensuring a seamless transition
Run daily reports, analyze issues, propose solutions, and implement solutions for pending transactions to improve customer invoice accuracy and timeliness
Conduct routine quality reviews based on customer feedback and trends and propose solutions
Conduct daily evaluations of invoicing and customer transactions for accuracy and efficiency and promptly identify, address, and resolve any issues that arise
Analyze system exceptions and account profitability issues to develop long term solutions and systematic improvements
Maintain customer/3rd party contracts and site data in various systems
Participate in tactical improvement projects and technology enhancements to enhance internal procedures, ensuring they exceed customer expectations and align with internal metrics
Evaluate AR reporting and resolve internal complex issues to eliminate future customer payment inconsistencies
Distinguish between internal and external invoice discrepancies, engage appropriate stakeholders for immediate resolution, and contribute to solutions planning
Contribute to integration of new business; including both new customers and new business for existing customers and may be involved in account set ups within the system
Develop and present high-quality reporting to management and executives Process Improvement Contribute solutions to process improvement projects
Participate in process improvement initiatives of internal processes to exceed customer expectations and meet internal metrics to successfully improve operational value
Identify and evaluate areas for improvement in internal procedures, focusing on increasing efficiency, reducing errors, and enhancing the overall quality of processes related to invoicing
Identify opportunities to automate processes and contribute to process improvements in line with department priorities and policies
Develop strategies to prevent recurring invoicing issues from impacting customer retention
Develop processes to automate manual work within the invoicing workflow
Leverage technology solutions to streamline operations and reduce manual errors Teamwork Create internal relationships and develop regular communication strategy to connect, collaborate and identify improvement capabilities with internal departments
Coordinate with various departments to ensure transactional operational issues are resolved timely and prevent future operational issues
Build relationships with internal and external customers to continuously meet metrics and goals
Plan and coordinate coverage when out of the office; take ownership in cross training other team members as well as participating to provide coverage for others
Train team members to ensure a comprehensive understanding of improved processes Position Requirements Formal Education & Certification Bachelor's degree or equivalent experience preferred Knowledge & Experience 2+ years business to business experience preferred
1+ years' experience in quality control role preferred
Petroleum industry experience preferred
Intermediate to advanced Microsoft Excel experience required Qualifications & Characteristics Working knowledge of accounting, sales and customer service
Strong attention to detail
Strong written and verbal communication skills
Strong analytical and problem-solving skills
Ability to work in a team environment
Ability to contribute to projects and coordinate with internal departments Work Environment Hybrid work schedule available once training is completed. (3 days in office, 2 days remote. Training can take 3-6 months depending on the role and the individual)
Sitting for extended periods of time
Dexterity of hands and fingers to operate a computer keyboard, mouse and other computer components All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.