Operations Analyst-I

Job Description

Job Title:

 Operations Analyst-I

Duration:

3 months

Location:

Hybrid, San Francisco, CA About the Role We're looking for a sharp, resourceful operator to embed with the Our Client's Commerce Platform growth team. This is not a slide-making role — you'll work directly on sales pipeline execution and merchant insights. You'll interact with merchants, analyze real data, and build scalable systems.

Work is fast-paced and high-impact:

from funnel analysis to merchant calls to outreach automation. What You'll Do Merchant outreach & discovery — Call/email merchants to gather feedback and surface pain points not visible in dashboards Sales call analysis — Review recorded calls, tag patterns, and identify trends to improve positioning and objection handling Outreach sequence building — Create and run email sequences using outreach tools (training provided) Funnel analysis — Identify drop-offs in sales funnel and recommend improvements to conversion Ad hoc operations — Fix manual bottlenecks and support fast execution across the team What We're Looking For Analytical & numerate — Comfortable with spreadsheets and interpreting funnel/data insights Detail-oriented — Produces accurate, clean work Self-driven — Works independently with minimal oversight Strong communicator — Clear writing, phone conversations, and summarization skills Comfortable with ambiguity — Adapts quickly to shifting priorities Nice to Have Sales ops, growth ops, BizOps, or consulting experience Familiarity with Outreach, Salesloft, Apollo, Chorus, etc. Exposure to SMB/merchant or restaurant ecosystems Basic data analysis experience Experience using AI tools (e.g., Claude) Education Requirements Bachelor's degree required (Business, Economics, Marketing, Statistics, Data Science, or related field) Advanced degree (MBA/Master's) is a plus Evidence of analytical thinking and initiative Skills Analytical & Technical Excel/Google Sheets (pivot tables, lookups, formulas) Interpreting funnel metrics and pipeline data Organizing qualitative feedback into insights CRM familiarity (Salesforce/HubSpot or similar) SQL is a plus (not required) Communication Strong writing (emails, summaries, outreach) Ability to speak with merchants without scripts Simplifying complex insights into actionable summaries Clear internal communication and escalation Operations & Tools Quick learner of outreach platforms (Apollo, Outreach, Salesloft, etc.) Experience with call tools (Gong, Chorus, etc.) Familiarity with AI tools for productivity Ability to build lightweight trackers/workflows Requirements 1-3 years experience in analytical, operational, or customer-facing roles Ability to manage independent workstreams Hybrid availability in San Francisco office Authorized to work in the U.S. (no sponsorship) Reliable internet/phone for outreach Willing to work across time zones when needed Experience Qualifications Required 1-3 years in sales ops, growth ops, BizOps, consulting, or similar Experience in outbound outreach (email/phone) Ability to analyze data/process and provide recommendations Experience presenting findings to non-technical stakeholders Preferred Marketplace/SaaS/SMB or merchant-focused experience Experience building outreach sequences Startup/consulting/BizOps background Experience with qualitative research (interviews, win/loss analysis) Use of AI tools in workflows Applicant Notices & Disclaimers For information on benefits, equal opportunity employment, and location-specific applicant notices, click here At SPECTRAFORCE, we are committed to maintaining a workplace that ensures fair compensation and wage transparency in adherence with all applicable state and local laws. This position's starting pay is: $49.18/hr.