An Operations Analyst analyzes systems and processes in an organization or business and uses findings to help solve problems and improve management. Uses advanced statistical and mathematical models and computer software to analyze a wide variety of data; collaborates with other analysts and with the management of an organization.
We are HCSS. For the last 40 years, we have been developing software to help construction companies streamline their operations . Based in Sugar Land, TX, our mission is helping customers achieve excellence through our proven customer-centric, end-to-end solutions and exceptionally helpful service, while providing a great life for our employees. With this mission at the core of everything we do, HCSS is a pioneer and leader in the construction software space and a consistently recognized employer. We have earned Best Companies to Work for in Texas honors for 18 consecutive years and have been named a USA Today Top Workplace . HCSS has also been recognized by Built In as a Best Place to Work in Greater Houston and by Construction Executive for our technology innovation, reflecting our strong culture, industry leadership, and commitment to excellence.
WHO WE NEED
As a Product Operations Analyst I , you will play a key role in driving the efficiency, alignment, and scalability of product teams. Product Operations Analysts support decision-making by streamlining workflows, improving visibility into product initiatives, and ensuring teams have the structure and support they need to execute effectively. This role requires a strong attention to detail, analytical thinking, and the ability to translate operational needs into scalable solutions.
Qualifications:
Bachelor's degree, or 0-1 years experience in Product Operations or related fields. Demonstrates foundational analysis and project management skills. Minimal to no prior knowledge of Product Management Tools, Product Operations, or business operations needed. Ability to contribute to internal process reviews and simple project tasks under direction. Ability to assist in data collection, research, and documentation to support internal operational workflows. Ability to use existing tools/systems to maintain documentation and track project deliverables. Ability to recognize and escalate blockers in tools or processes. Ability to look for opportunities to improve documentation or workflows with guidance. Ability to understand how day-to-day work supports broader team goals. Familiarity with basic project management tools (e.g., Jira, Trello), documentation tools (e.g., Google Docs, Confluence). Ability to support internal feedback loops by collecting and analyzing trends. Ability to keep internal team documentation up to date. Ability to deliver visual and document-based results for internal stakeholders. Ability to receive mentorship and incorporate feedback into execution. Ability to execute assigned projects with weekly check-ins. Ability to operate with direct oversight from a more senior Product Operations Analyst. Familiarity with basic project management tools (e.g., Jira, Trello), documentation tools (e.g., Google Docs, Confluence).
Familiarity with:
Basic analytics platforms (Pendo, PowerBI) Familiarity with: Using AI to improve productivity and decision quality by refining prompts, synthesizing information, identifying risks or gaps, and integrating AI outputs into standard workflows
Preferred Qualifications:
Familiarity with Salesforce Experience with B2B and SaaS software Experience in
Agile Product Managements Role Responsibilities:
Manage the evolution of our tools and systems to boost team efficiency and promote consistent practice across teams. Enable the success of the Product team by ensuring they have what they need to operate effectively. Help the organization scale effectively by implementing and managing change across systems, tools, and processes.
