Operations Analyst BCP Engineers & Consultants

•5.0 Norfolk, VA Job Details Temporary | Contract $25

•$29 an hour 5 hours ago Qualifications Customer communication Operational analysis Customer service High school diploma or GED Dispatching Data interpretation Leading team collaboration initiatives Full Job Description Operations Analyst

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Norfolk VA Start :

October 2027

Duration :

6+ months (potential to extend)

ST Pay Rate :

$25.00

•29.00/hour w2

Hours :

Rotating schedule, including weekends and holidays (as needed)

Work Location :

Norfolk, VA (onsite)

Job Summary :

Gathers and analyzes customer calls and various computer data to determine location and cause of power outages. Efficiently dispatches first response personnel and repair crews to provide quick and logical response to outages and emergency situations. Performs callouts in ARCOS for service restoration, emergencies, planned overtime, and fill-shifts. Required Education and Certifications /

Licenses :

Minimum High School Diploma/GED Top "must have" / Required skill sets (technical/functional): Ability to handle multiple tasks from start to finish, prioritizing and handling constantly changing priority levels Ability to work under pressure and make well thought out decisions Ability to analyze large subsets of data from multiple information sources and determine and create appropriate action plans Strong Customer service skills with prior experience in a long-term hands-on operations analyst role supporting internal and external clients Prior dispatch skills (911 operations centers, utilities operations centers, etc.) Soft skill requirements (team fit and personality requirements) : Strong communication skills both verbal and written Ability to lead, collaborate, or work effectively in a variety of teams, including multi-disciplinary teams Ideal background / Companies /

Industry Experience :

Prior utilities operations center experience or 911 operations center experience as an operations analyst

Interview Process:

Onsite/In Person Interview

•6 Question Interview with STAR format

Pay:

$25.00

•$29.00 per hour

Work Location:

In person