Director, Process Excellence

Do you have a passion for continuous improvement frameworks and AI? Then the MBO Process Excellence Director role may be for you This leader will be instrumental in deploying innovative process/continuous improvement tools/methodologies to streamline workflows and drive efficiencies. They'll also be at the forefront of integrating AI to enhance processes and accelerate business outcomes. This leader will operate at the intersection of revenue operations, product and capability launches, customer and partner lifecycle operations, and enterprise risk programs. They will translate strategy into operational execution at scale. They will lead project teams to design and streamline end‑to‑end operational capabilities—ensuring business priorities are met through clear, efficient, AI-enabled operating models, measurable outcomes, and strong compliance. The role partners closely with senior leaders across Sales, Operations, Finance, Engineering, Legal, and Risk to drive and implement necessary improvements. This role requires a strong systems mindset, executive communication and presence, experience applying process improvement methodologies in an enterprise-scale environment, and a passion to apply AI to reduce waste and accelerate outcomes. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond. Master's Degree in Engineering, Business, or related field AND 6+ years process management, process execution, process optimization, or related experience OR Bachelor's Degree in Engineering, Business, or related field AND 8+ years process management, process execution, process optimization, or related experience OR equivalent experience. Master's Degree in Engineering, Business, or related field AND 12+ years process management, process execution, process optimization, or related experience (e.g., data analytics) OR Bachelor's Degree in Engineering, Business, or related field AND 15+ years process management, process execution, process optimization, or related experience (e.g., data analytics) OR equivalent experience. Lean, Business Process Management Professional, Change Management (e.g., Prosci), Six Sigma, and/or Agile certifications. You will play a critical role in ensuring our processes are AI-enabled and optimized for maximum value. Your experience driving process optimization initiatives will be instrumental in assisting MBO achieve its goals. Create a framework that clarifies engagement and accountability for Corporate, MCAPS, MBO, and team level continuous improvement projects. Curate and deploy continuous improvement toolkit for MBO. Empower MBO process owners to identify and drive targeted improvements in speed-to-market, reduced operational cost, and improved partner/customer experience. Establish and operate governance for MBO CI initiatives. Use data, KPIs, and key priorities to allocate dedicated CI resources to the most critical MBO processes and priorities. Lead process improvement projects for complex MBO processes, measure outcomes, and assess process performance. Monitor that MBO process owners are delivering expected CI results (accelerate delivery, reduce cost, increase security and compliance, improve experience). Develop and manage stakeholder executive/leadership engagement rhythm to resolve challenges and to drive sustainment of improvements. Embody our Culture and Values Process Management IC6 - The typical base pay range for this role across the U.S. is USD $130,900 - $277,200 per year.