Operations Manager

DAILY RESPONSIBILITIES

Provide overall leadership and direction for a full-service distribution operation, with a strong focus on safety, quality, efficiency, and compliance with OSHA regulations and company standards. Directly and indirectly supervise all branch personnel, including Customer Service, Warehouse, and Driver teams. Maintain accountability for branch operating expenses, including labor, equipment, facility maintenance, and operational supplies. Oversee overall site performance, including safety, productivity, quality, customer service, and employee morale. Partner with the Warehouse Supervisor to ensure inventory accuracy, organization, and efficient material flow to support optimal customer service. Collaborate with the Regional Sales Manager and Account Managers to resolve operational issues impacting customer service and branch performance. Ensure company assets, facilities, and grounds are properly maintained, secure, and compliant with safety standards. Prepare, reconcile, and balance daily bank deposits. Review and audit daily labor, shipping, and receiving reports for accuracy and operational effectiveness. Ensure customer needs are met consistently and in accordance with company policies and service standards. Address, document, and resolve customer service concerns and associate issues in a timely and professional manner. Ensure completion of all required daily, weekly, monthly, and quarterly operational tasks across all departments. Enforce compliance with company policies, procedures, and safety standards while promoting a culture of accountability and continuous improvement. Conduct weekly safety meetings, maintain participation, and ensure proper documentation is completed and retained. Assist in the development and management of site and departmental budgets. Develop and manage associate schedules based on operational demands and customer requirements. Interview, hire, onboard, and train new associates to support operational success and team development. Evaluate associate performance and hold team members accountable to established policies, procedures, and performance expectations. Lead and manage all operational aspects of the facility to ensure efficiency, consistency, and service excellence. Monitor operational productivity metrics daily and ensure performance goals are achieved across all shifts. Plan, monitor, and manage operational performance against budget objectives, including staffing levels, overtime control, and workforce planning. Coordinate and prioritize daily activities of team members while fostering teamwork, productivity, safety, quality, and professional development. Maintain branch administrative records, including payroll, safety documentation, EDL records, accident reporting, and compliance records required by federal, state, and local regulations. Communicate effectively with the Vice President of Operations and corporate leadership regarding operational concerns, performance, and business needs. Lead the branch through emergency and disaster recovery situations by minimizing downtime, maintaining operations, and reducing service disruptions.

QUALIFICATIONS

Minimum of seven (7) years of progressive management and leadership experience in warehousing and distribution, general management, branch/store management, and/or office management environments. Strong leadership, communication, and interpersonal skills with the ability to effectively train, coach, mentor, and develop associates. Excellent organizational, time management, and prioritization skills with the ability to successfully manage multiple tasks and competing priorities. Proven ability to make sound decisions, solve problems, prioritize assignments, and lead teams in a fast-paced and continuously changing business environment. Experience managing budgets, analyzing and interpreting profit and loss (P&L) statements, and preparing operational and management reports. Intermediate computer proficiency, including working knowledge of Microsoft Excel, Word, and Outlook. Experience using RF scanners and warehouse technology systems preferred.

PHYSICAL REQUIREMENTS

Physical Demands:

Ability to remain seated and work at a computer for extended periods of time, as well as occasionally lift and/or move items weighing up to 50 pounds.

Availability :

Willingness and flexibility to work evenings, weekends, or holidays, as needed to support branch operations and business needs.

Legal Requirements :

Must be legally authorized to work in the country and successfully pass a background investigation. EDUCATION and/or

EXPERIENCE

Business Management, Warehousing Management, General Management, Office Management, and/or Customer Service Management experience required. BS/BA Degree or Associates Degree with Equivalent Experience is a plus, but not required. Excellent interpersonal communication, leadership, and customer service skills. Proven track record in supervision of warehouse, logistics office/customer service employees including Hiring, Training, and Termination. Proven experience in providing high levels of customer service to internal and external customers.